News : DOLE Call Center Reports Zero Complaint
Manila, March 6, 2014 -- The DOLE Call Center has not received any complaint on the non-payment of 13th-month pay in January, Labor Secretary Rosalinda Dimapilis-Baldoz said in a news release.
"The zero complaint on the non-payment of the 13th-month pay could mean that companies are now more aware of their obligation and are complying faithfully with the 13th-month pay law," said Baldoz.
The Labor Communications Office headed by Nicon Fameronag handles the call center of the Department of Labor and Employment.
In January 2013, the DOLE Call Center received 15 complaints on the non-payment of 13th-month pay.
"There was also a decrease on the number of queries on the matter, e.g., how the pay is computed and when it is paid, from 1,073 queries in January 2013 to only 284 queries in January this year," Fameronag said.
For January 2014, the Call Center responded to 6,941 queries, 74 percent of which, or 5,161 queries, pertain to social protection and welfare issues, including services to safeguard fair and just terms and conditions of employment. A total of 1,463 queries were about the holiday pay rules for 1 and 31 January, which were declared non-working holidays.
The Call Center also received and responded to calls on employment facilitation; Republic Act 10361, or the Kasambahay Law; Alien Employment Permit; working child permit; employment for persons with disabilities; and other DOLE programs and services.
During the month, the DOLE Call Center registered 6,068 callers, or an average of 200 callers a day.
The DOLE Call Center, which operates from 6 a.m. to 10 p.m. from Mondays to Saturdays, has a complement of 12 staff from various DOLE offices.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, March 10, 2014