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News : Domestic Violence Helpline Received Increase in Calls in April to March and February

#contactcenterworld

Suva, Fiji, Aug 25, 2020 -- The National Domestic Violence Helpline received 587 calls in April compared to 187 calls in March and 87 in February this year.

66% of the callers were women out of which 54% of the calls were on domestic violence related issues and 30% of them were related to COVID-19 while there was also an increase in violence linked directly to the restrictions of movement and economic strains on families.

This has been revealed by the Minister for Women, Children and Poverty Alleviation, Mereseini Vuniwaqa today while opening the First Respondents’ to Domestic Violence and Sexual Abuse Workshop organised by the Catholic Church for its members at Saint Joseph’s Secondary School in Suva.

She says the immediate effects of COVID-19 on gender equality is already showing on the burden of unpaid care work and gender based violence.

The Minister says understanding the gender differentiated impacts of the COVID-19 crisis is fundamental to designing responses that reduce vulnerable conditions and strengthen women's agency, placing gender equality at the centre.

She says violence against women and girls starts with disrespectful behaviour and discriminatory attitude and we have to change that by recognizing, calling out and preventing the attitude where all play a role in stopping it before it starts.

She is also encouraging all teachers not to turn a blind eye when they see abuse happening and not ignore such a scenario.

Meanwhile, Head of the Catholic Church in Fiji, Archbishop Peter Loy Chong says the church has three levels of addressing violence against women which includes education and awareness, developing responders that will attend to complaints about domestic violence and sexual abuse and beginning a healing process for survivors.

He says those that have survived violence are often threatened with more violence or even death in order to prevent them from speaking up.

Archbishop Chong says this is why it takes a lot of time for people to have the courage and confidence to come out and tell their story.

If you are in a domestic violence situation that you need to get out of or need assistance, you can call National Domestic Violence Helpline toll-free number 1560.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.fijivillage.com


Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

Read today's tip or listen to it on podcast.

Published: Thursday, August 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

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Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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