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News : Domestic Violence Victims Urged to Call Helpline

#contactcenterworld

Suva, Fiji, May 3, 2021 -- If you or someone you know is experiencing domestic violence, please call the National Domestic Violence Helpline number 1560 or the Child Helpline at 1325. This was the plea from Health Ministry permanent secretary Dr James Fong.

"When it comes to COVID, staying at home is the safest course for all of us, but in Fiji and around the world, we know there is an ugly side to lockdown measures," Dr Fong said.

"Without proper resources and support, they can make the already vulnerable more vulnerable than ever."

Dr Fong said Prime Minister Voreqe Bainimarama had called domestic violence "an ugly scourge on our society". "And during a crisis, we know these horrific crimes can occur more often.

"Someone, right now, is stuck at home with an abuser. That is a tragic reality that we cannot turn away from."

Dr Fong urged domestic violence victims to contact the helpline numbers. "You can call at anytime, any day of the week, to report a crime.

"Even if you just need someone to talk to, call either of those numbers. "That applies for children, for women, and for men as well.

"Anyone can be a victim, and that support is available to any who need it."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.fijitimes.com


About Child Helpline Fiji:
Company LogoFIJI'S efforts to tackle child abuse and other related cases has been made possible with the launch of the country's first ever Child Help line
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Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Tuesday, May 4, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

5.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

6.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

7.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

8.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 

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