News : Dominion to Close Pittsburgh Call Center that Employs 60 People
Pittsburgh, PA, USA, March 30, 2016 -- Dominion Resources Inc. is closing an office in Pittsburgh where 60 people work, marking the end of the company's operations in Western Pennsylvania that have been downsized in recent years.
The Richmond, Va.-based energy company's North Shore customer service and sales center, which is part of its Dominion Energy Solutions operation that sells natural gas to customers in deregulated energy markets, will be closed by Oct. 1, spokesman Jim Norvelle said.
Half the workers in the office, which handle inbound customer service calls, will lose their jobs as Dominion outsources the function to an outside company, Norvelle said. The remaining 30 workers, who make sales calls to consumers, will lose their jobs if they don't move to Richmond, where the company is transferring the work.
"A lot of that operation has been split between Richmond and Pittsburgh and we're going to put those under one roof," he said.
The company is offering relocation assistance to employees who choose to move and severance packages to workers who lose their jobs or decide not to move, Norvelle said.
Dominion, which generates electricity and delivers natural gas, has been shrinking its operations in the Pittsburgh region for several years. In 2010, the company sold its Peoples Natural Gas utility to a San Francisco investment firm. In 2014, Dominion sold its retail electric business to NRG Energy Inc. and laid off 15 workers from its Pittsburgh office.
Dominion, which has sold gas drilling rights to Consol Energy, owns gas transmission pipelines in Pennsylvania and is building the Cove Point export terminal in Maryland that is expected to open late next year.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
Published: Thursday, March 31, 2016