News : Don’t Complain on FB, Call Up Helpline: BEST
Mumbai, India, March 8, 2016 -- The BEST has asked citizens to submit only suggestions and feedback on its newly launched Facebook page and not complaints or grievances. However, commuters and a BEST committee member feel the transport undertaking should accept complaints and grievances on the page.
The BEST has provided an alternative tollfree number to register complaints. BEST committee member Kedar Hombalkar said the number was "unreachable" most of the time.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Another regular commuter, requesting anonymity, said he too often found the helpline number busy. TOI too found the number busy between 7am and 4pm on Monday and could finally get through only at 4.30pm.
The person who received the call claimed the helpline was "working fine". He said the line stays busy throughout the day—7am to 10pm. "There is only one line and one official attending the phone," he said.
Today's Tip of the Day - Share Information
Published: Friday, March 11, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...