Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Olebogeng Khubile
Senior Manager Client Operations
Thamer Noori
Director of Industrial Security and Safety Dept.
Alanoud Alaswad
Passenger Experience Specialists
Jon Arnett
SVP Global Sales

News : Dorset Police Experiencing Record-breaking 999 Call Demand


Dorset, UK, Aug, 2022 -- Dorset Police’s 999 service has experienced record-breaking levels of demand this summer and the force is urging people to ensure they are only calling if it is a genuine emergency.

Across July, Dorset Police received the highest number of 999 calls it has ever seen a single month.

One day topped the force’s historical records in terms of emergency calls received in a 24 period with 601 recorded.

The Daily Echo was given behind the scenes access at Dorset Police’s force command centre at Winfrith to listen to 999 and 101 calls as well as the dispatching of officers to incidents just days before the busiest weekend of the year with the Bournemouth Air Festival.

Superintendent Pete Browning, head of contact management for Dorset Police, said: "Nationally 999 calls have increased eight per cent this year and Dorset mirrors that.

"That is over the course of the year. It doesn’t sound like a huge amount but year-on-year that grows and it surges at particular times the school holidays typically.

"We are such a huge tourist destination in Dorset, we are only an hour and half away from London.

"Over the Bournemouth Air Festival we expect to see 800,000 visitors – that is a population the size of Bristol, bigger than the population of Dorset, coming basically into Bournemouth."

Dorset Police staff said that just two in 10 of the 999 calls they receive turn out to be what they would consider a genuine emergency.

The team in the command centre grade emergency calls at three levels, with a target of reaching the grade one incidents, such as serious road traffic collision, serious crimes in progress and domestic abuse incidents where there are allegations of aggression, in 20 minutes.

Grade two incidents, where there is no immediate threat to life or serious injury with a lower risk level, possibly a dispute or shoplifter detained, have a target response time of an hour.

The target time jumps to 48 hours for grade three incidents, where a crime has been recorded and there are investigative opportunities but it is not critical for officers to attend.

Along with facing the challenge of abandoned calls, 999 contact officers (call handlers) often face reports that are not police matters or involve serious mental health issues.

Meanwhile, the dispatchers are constantly working to shuffle officers from one incident to another to prioritise the most critical incidents.

As well as the 999 service, Dorset Police’s 101 team, which handles both calls, online forms and email reports in equal measure, work late into the night.

Discussing the job done by those in the command centre, Superintendent Browning said: "They are incredible. The work that they do.

"One minute you can be taking a 999 call from someone who is in absolute crisis. The next minute you can be giving somebody advice around the theft of a push bike and then you might be dealing with a domestic abuse incident.

"The sheer variety of incidents they have to deal with and in Dorset they do a lot of the recording of the information at the front end.

"You have some very experienced staff who have been there for a long time and you have got a reasonably high turnover of young people.

"We are actively recruiting. It is a varied and interesting career.

"There is a large skillset that can be picked up but like any contact centre we do see a high turnover and it can be a pressured job."


Posted by Veronica Silva Cusi, news correspondent

About Dorset Police:
Company LogoDorset Police is the territorial police force responsible for policing the English county of Dorset in the south-west of England.
Company RSS Feed   Company Facebook   Company Profile Page

Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Friday, September 2, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Visual Communications

Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =