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News : Douglas County Sheriff’s Office Improves Emergency Response
Springfield, VA, USA, April 1, 2015 -- Spok, Inc. announces that the Douglas County Sheriff’s Office in Castle Rock, Colo., is using Spok(R) critical alerting to improve emergency communications with first responders and other community employees. With the alerting solution, the county is able to quickly notify the dispatch center, patrol units, medical units, the jail, and courthouse staff of important information needed to respond and resolve critical situations.
"Timeliness is one of the most important elements of our notifications," said Anne McNulty, applications specialist in the Sheriff’s Office. "For our people, time is critical. From the location of a fire to the details of a hostage situation, responders need information as soon as possible in order to respond quickly and appropriately to every situation."
The Sheriff’s Office had been using an alerting solution that was more than 10 years old and was no longer supported by the vendor. McNulty and her team needed to identify and install a new solution before the existing solution failed during an emergency. They examined several options before selecting Spok’s critical alerting due to its robust, flexible design and ease of use.
"We depend on Spok critical alerting, and it’s being used very effectively by all county entities," said McNulty. "We’ve had a great experience and continue to add new users. We absolutely recommend it to other agencies looking for a similar solution."
Posted by Veronica Silva Cusi, news correspondent
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Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. SPOK, -0.88% is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organisations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact centre optimisation, and public safety response.
About Douglas County Sheriff’s Office:
Provides law enforcement protection and crime investigations for the unincorporated areas of Douglas County and contractually for Larkspur and Lone Tree.
Published: Thursday, April 2, 2015