New York, NY, USA, July 12, 2022 -- Glia, a provider of Digital Customer Service (DCS), has helped Dover Federal Credit Union transition from a phone-based contact center with online chat capabilities to Glia's digital-first DCS platform. Members can now transition seamlessly between chat, OnScreen voice and video, with online collaboration tools, including CoBrowsing, bringing Dover Federal's "legendary service" to the digital realm.
Glia has helped Dover FCU transition from a phone-based contact center to Glia's digital-first DCS platform.
"Glia reshaped how we do business with its 100% digital-first approach. We reimagined everything and completely changed how we engage with our members. This allows us to leverage technology and be leading in our industry," said Tyler Kuhn, Chief Marketing and Digital Experience for Dover Federal Credit Union.
"By going 'all-in' with Glia's Digital Customer Service platform—including Glia Phone—Dover Federal Credit Union is a powerful example of the value a truly digital-first approach provides. Members are experiencing faster, better services across all channels and employee satisfaction is high," said Dan Michaeli, Co-Founder and CEO of Glia.
Posted by Veronica Silva Cusi, news correspondent
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Wednesday, July 13, 2022
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