News : Doxim Acquires Intelligent Document Solutions
Herndon, VA / Madison Heights, MI, USA, Sept 6, 2017 -- Doxim, a provider of SaaS-based customer engagement software for banks, credit unions and wealth management firms, announced the acquisition of Intelligent Document Solutions, Inc. ("IDS.com") of Madison Heights, Michigan.
After several years of continuous collaboration to deliver technologies to their respective customers, IDS.com and Doxim have now formalized their partnership. By joining forces with IDS.com, Doxim extends its market reach to financial institutions.
"The vision that Doxim is working towards is closely aligned with what IDS.com stands for, and we are excited to become a part of a focused journey to deliver a best-in-class digital customer engagement solution to financial institutions," said Bill Hayden, CEO of IDS.com "Our clients will benefit from the broad, innovative set of SaaS solutions that Doxim has been offering to the industry. It is a win for our employees, who will have expanded opportunities for professional growth by contributing to Doxim’s culture of innovation and collaboration."
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
FIND OUT MORE: HERE
Bill Hayden will continue to provide insights and strategic guidance to the combined company’s leadership team by joining the Doxim Board of Directors as Vice Chairman.
"Our business has been growing in the U.S. for several years, and over that time, I have been increasingly impressed with the business Bill Hayden has built through tireless devotion to quality, integrity, and commitment to IDS.com’s customers. Thanks to Bill and his team, IDS.com has grown to become a leading provider, consistently delivering quality solutions," said Chris Rasmussen, Founder & CEO of Doxim. "We believe that the Doxim Customer Engagement Platform offers valued additional capabilities to IDS.com clients and their end customers."
Doxim will leverage the investments made by IDS.com into technology, infrastructure, and talent to offer all of its clients an end-to-end solution for statement processing and customer engagement. The new, combined Doxim will expand its focused investments in R&D, with the goal of staying at the cutting edge of customer needs, which in turn will deepen the reach and adoption of its SaaS-based Customer Engagement Platform.
The acquisition was financed with an equity investment from the Doxim founders and management along with Strattam Capital, and debt provided from PNC Bank, N.A., PNC Bank Canada Branch, and funds managed by GSAM Private Credit Group.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Test Skills When Recruiting
More Editorial From Doxim
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
Published: Friday, September 8, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...