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News : Doxim Acquires Striata, a Leading Digital-First CCM Platform

#contactcenterworld, @doxim_inc

Detroit, MI, USA, Sept 15, 2020 -- Doxim(R), a provider in Customer Communications Management (CCM) software and services, announced it has acquired Striata, a provider of customer communications management solutions specializing in secure digital document presentment, delivery, and data privacy.

"The acquisition of Striata will extend the Doxim CCM Platform, providing enhanced hyper-personalized interactive digital experiences, all within a secure and compliant framework," said Doxim President and CEO Mike Rogalski. "Requirements for communicating with customers are quickly shifting to digital channels. Especially with the impact of COVID-19, which has meant fewer face-to-face meetings, organizations need to find scalable ways to orchestrate and distribute multi-channel communications that are both personalized and legally compliant."

Striata’s technology will be integrated into the Doxim CCM Platform, helping customers further leverage their investment in a complete omni-channel CCM platform. Rogalski added, "The acquisition is a strategic step towards Doxim’s vision to further its integrated SaaS CCM platform, which is designed to support the entire lifecycle for personalized omni-channel customer communications. In addition, Striata’s client-centric approach, backed by over two decades of experience, innovation, and passion for digital transformation, is closely aligned to Doxim’s philosophy and promise to our clients".

"For over 20 years, Striata has been innovating in the CCM space by delivering digital-first solutions across multiple industries, channels and devices," said Striata CEO Michael Wright. " As the world evolves into a digital community, a platform approach to scalable and secure yet personalized communications will be critical. The joint strength of Striata and Doxim will power a world-class digital CCM platform and expert team for enterprises and small to midsized businesses."

Striata and its shareholders were exclusively advised by Novitas Capital Advisors.

#contactcenterworld, @doxim_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Doxim


About Doxim:
Company LogoDoxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
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About Striata:
Company LogoStriata provides strategy, software and professional services that enable digital communication across multiple channels and devices. Striata is the expert in message design, generation, security, delivery and storage. The world's largest financial services, utility, insurance, retail and telecommunications companies trust Striata to achieve unrivalled results in digital adoption and transformation. It has operations in New York, London, Johannesburg, Hong Kong, Sydney and partners in North and South America, Africa, Europe and Asia Pacific.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Thursday, September 17, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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