#contactcenterworld, @doxim_inc
Detroit, MI, USA, Sept 15, 2020 -- Doxim(R), a provider in Customer Communications Management (CCM) software and services, announced it has acquired Striata, a provider of customer communications management solutions specializing in secure digital document presentment, delivery, and data privacy.
"The acquisition of Striata will extend the Doxim CCM Platform, providing enhanced hyper-personalized interactive digital experiences, all within a secure and compliant framework," said Doxim President and CEO Mike Rogalski. "Requirements for communicating with customers are quickly shifting to digital channels. Especially with the impact of COVID-19, which has meant fewer face-to-face meetings, organizations need to find scalable ways to orchestrate and distribute multi-channel communications that are both personalized and legally compliant."
Striata’s technology will be integrated into the Doxim CCM Platform, helping customers further leverage their investment in a complete omni-channel CCM platform. Rogalski added, "The acquisition is a strategic step towards Doxim’s vision to further its integrated SaaS CCM platform, which is designed to support the entire lifecycle for personalized omni-channel customer communications. In addition, Striata’s client-centric approach, backed by over two decades of experience, innovation, and passion for digital transformation, is closely aligned to Doxim’s philosophy and promise to our clients".
"For over 20 years, Striata has been innovating in the CCM space by delivering digital-first solutions across multiple industries, channels and devices," said Striata CEO Michael Wright. " As the world evolves into a digital community, a platform approach to scalable and secure yet personalized communications will be critical. The joint strength of Striata and Doxim will power a world-class digital CCM platform and expert team for enterprises and small to midsized businesses."
Striata and its shareholders were exclusively advised by Novitas Capital Advisors.
#contactcenterworld, @doxim_inc
Posted by Veronica Silva Cusi, news correspondent
Source: Doxim
About Doxim:
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
About Striata:
Striata provides strategy, software and professional services that enable digital communication across multiple channels and devices. Striata is the expert in message design, generation, security, delivery and storage. The world's largest financial services, utility, insurance, retail and telecommunications companies trust Striata to achieve unrivalled results in digital adoption and transformation. It has operations in New York, London, Johannesburg, Hong Kong, Sydney and partners in North and South America, Africa, Europe and Asia Pacific.
Published: Thursday, September 17, 2020
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