#contactcenterworld, @doxim_inc

Markham, Ontario, Canada, January, 2017 -- Doxim, a provider of customer engagement software for financial service organizations, announces the addition of a consumer self-serve portlet to its popular digital Loan Origination System.

This new self-serve portlet has been purpose built to make mobile loan applications quick and easy, allowing customers to complete applications online in just a few minutes, using a PC, a tablet or a smartphone. Designed from the ground up with consumer needs in mind, it delivers a simple and intuitive interface that minimizes application abandonment and maximizes the customer experience.

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"Many digital lending applications are little more than a re-skin of an existing in-branch application built for trained employees, which confuse customers and result in high abandonment rates", said Principle Executive Advisor, Craig Focardi at CEB TowerGroup. "The right way to go is with self-serve tools that are purpose built, with consumer centric capabilities that are easy to navigate, easy to use and improve loan pull-through rates."

"Simply sourcing a stand-alone self-serve lending module to bolt onto a website creates an additional integration headache our clients don’t need." said Chris Rasmussen, President & CEO at Doxim. "With Doxim Loan Origination, banks and credit unions get a complete end-to-end, solution that fully integrates in-branch and consumer self-serve capabilities, delivering a true omni-channel experience."

#contactcenterworld, @doxim_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Doxim