Detroit, MI, USA, July 29, 2020 -- Doxim, a customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced its strategic direction to deliver an integrated omni-channel platform for customer communications management, bringing print and digital together into a single centralized management system.
Increased expectations of digital-first consumers mean that organizations need to adopt new methods of communication while still delivering a personalized experience. At the same time, many consumers still opt for print, a trusted form of communication which remains strong today. Organizations need to offer choice.
"The world is going digital at an incredible pace that continues to accelerate. We know that print is still a choice for many; however, communication strategies must evolve to a more modern approach – one that reduces costs and can scale," said Mike Rogalski, President and CEO of Doxim. "Doxim is helping our clients shift to an optimal mix of customer-preferred channels, and we will also take out complexity that has traditionally surrounded the CCM space. We are making it easy to do business with Doxim, switch to our platform, contract with us, and collaborate with us as we continue innovating. We want clients to feel confident and safe outsourcing digital and print communications to Doxim so they can focus on their core business."
"I am truly excited about the unique value Doxim CCM can deliver to our clients in all the verticals that we serve," said Michael Hennessy, CRO of Doxim. "Doxim CCM is different; we offer a modern SaaS software platform, backed by print and digital strategy, and tailored solutions as a single reliable technology partner with strong vision and ability to execute. We have the technology, scale and stability to support our clients while being nimble, visionary and innovative."
Posted by Veronica Silva Cusi, news correspondent
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
Published: Thursday, July 30, 2020
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