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News : Doxim Celebrates Its Inclusion on IDC FinTech Ranking

#contactcenterworld, @doxim_inc, @IDC

Detroit, MI, USA, Oct, 2020 -- Doxim, a customer communications management (CCM) and engagement technology provider serving regulated markets including healthcare, financial services, and utilities, announced it has ranked #88 on the 2020 IDC FinTech Rankings. The 17th annual vendor ranking represents the hardware, software and service providers to the financial services industry from around the world. Vendors are ranked based on 2019 calendar year revenues attributed to financial institutions.

The Fortune 500-style ranking categorizes and evaluates the top global providers of financial technology based on calendar year revenues from financial institutions for hardware, software and/or services. According to IDC, ranked providers supply the technological backbone of the financial services industry.

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"Being named in the IDC FinTech Rankings is a significant accomplishment, demonstrating a provider’s commitment to the success of its financial institution clients," states Marc DeCastro, Research Director at IDC Financial Insights. "The IDC Fintech Rankings, now in its 17th year, is the global standard list of fintech providers to the industry, and we congratulate the 2020 winners."

"We’re delighted to place amongst the innovators on the 2020 IDC FinTech Rankings. Now more than ever, financial service organizations are looking for ways to offer personalized service, regular interaction, and convenience across many channels, and we’re stepping forward to help them," said Doxim President and CEO Mike Rogalski. "By investing in transformation and modernizing how they engage and communicate, our financial services customers are setting themselves up for success, and driving our success as well."

#contactcenterworld, @doxim_inc, @IDC

Posted by Veronica Silva Cusi, news correspondent
Source: Doxim


About Doxim:
Company LogoDoxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
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About IDC:
Company LogoIDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
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Today's Tip of the Day - Retention Team

Read today's tip or listen to it on podcast.

Published: Friday, October 16, 2020

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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