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News : Doxim Celebrates Position as a Leader on the Aspire CCM-CXM Leaderboard

#contactcenterworld, @doxim_inc

Toronto, ON, Canada, Jan 17, 2023 -- Doxim, a customer communications management (CCM) and engagement technology provider serving highly regulated markets, announced that it has been placed in the Leader quadrant in two segments of ans industry leaderboard, issued by Aspire, a consulting firm specializing in the Customer Communications Management (CCM) industry.

To generate the Aspire Leaderboard, CCM and CXM service providers were ranked according to Aspire’s independent analysis and positioned based on the strength of their combined services and their strategic direction. Every service provider on the Aspire Leaderboard completed an in-depth questionnaire, supported by one or more briefings with Aspire’s analyst team, who then contacted customer references to get honest opinions on how the software was being used in practice. Aspire also liaised with many of its own contacts to independently verify and validate its analysis.

Doxim appears in the Leader quadrant of two segments of the Aspire CCM-CXM Leaderboard:

Communications Experience Platform (CXP), CCM-CXM Communications Outsourcing

This segment evaluates vendors who take responsibility for producing and distributing customer communications, either in print or digitally. Typical services include data aggregation, transformation and cleansing, document design, composition, production, and distribution; auxiliary services include payments, digital trust/e-signatures, warehousing, fulfilment, as well as omni-channel orchestration and journey management. Vendors are primarily assessed on the breadth of outsourced services offered, resource availability, vertical industry expertise and local availability.

"Doxim is a progressive software and managed services business that is rapidly expanding. It’s user-friendly CCM solution, built on modern, cloud-based technology, gives Doxim a solid platform to further expand into value-added services around interactive, payment, and more CX-driven use cases in the year to come," said Kaspar Roos, Founder and CEO of Aspire. "Doxim can help businesses improve their customer communications regardless of where they are in the journey between in-house and fully outsourced managed communications production."

"I’m very proud to see Doxim positioned as a leader in several segments of the Aspire CCM-CXM Leaderboard," said Olga Zakharenkava, Senior Vice President, Product Management at Doxim. "We achieved these results by taking a flexible, collaborative approach to CCM, with a winning combination of technology enabled managed services expertise, client self-serve administration, and expert consulting – enabling our clients to achieve exceptional customer engagement and business results."

#contactcenterworld, @doxim_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Doxim


About Doxim:
Company LogoDoxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
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About Aspire:
Aspire Customer Communications Services is a consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Management (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals.Company Profile Page

Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Wednesday, January 18, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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