#contactcenterworld, @doxim_inc
Madison Heights, MI, USA and Markham, ON, Canada, Oct, 2020 -- Doxim(R), a provider in Customer Engagement Management (CEM) software and services, announced the general availability of its Fall 2020 release, with new features available for User-Assisted Account Origination, User-Assisted Loan Origination, CRM and Self-Service Account and Loan Origination.
New capabilities in the release help create a better omnichannel customer experience, so financial institutions can move towards a more digital, autonomous future.
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"It’s well known that customer expectations are changing at an accelerated pace, so Doxim is partnering with financial institutions to meet these evolving needs," said Doxim VP of Product Sean Kennelly. "In this release, we’ve added new functionality, like secure 1:1 SMS, email messaging, and self-service origination options to boost customer engagement and convenience. Behind the scenes, we’re incorporating automation to increase efficiency, ease the burden on staff, and make scaling up painless. Our vision is that clients will use Doxim’s engagement solutions to digitally transform and grow, while keeping customer relationships at the heart of everything they do."
Solutions included in the Doxim Fall 2020 Release are available immediately for existing customers.
#contactcenterworld, @doxim_inc
Posted by Veronica Silva Cusi, news correspondent
Source: Doxim
About Doxim:
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
Published: Monday, October 5, 2020
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