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News : Doxim Featured in Inaugural Team True North Lineup of Canadian Innovation Companies

#contactcenterworld, @doxim_inc

Toronto, ON, Canada, June 21, 2022 -- Doxim, a customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced that it has been included as part of the inaugural Team True North roster of Canadian innovation companies shown by verified data to have the highest probability of reaching $1B in revenue.

"As a member of Team True North, Doxim is honoured to be represented among the 1 per cent of highest-performing global private companies in Canada," said Doxim CEO Mike Rogalski. "At Doxim, we’re on a mission to empower organizations to transform and modernize how they engage and communicate with their customers. Every day, 2800+ Doxim clients use our tools to create conversation in the channels customers prefer, while ensuring security and regulatory compliance within their industries. By delivering genuine value to this growing client base, Doxim continues along our own path of rapid but sustainable growth."


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To identify Team True North candidates, Communitech reviewed data gathered by Silicon Valley Bank and analysis done by U.S. data-science firm Two Sigma. It then applied Communitech’s own model for confirming high-potential companies.

"Team True North confirms that Canada – with its diverse set of best-in-class firms from coast-to-coast –is well on its way to becoming the world’s top tech ecosystem," said Chris Albinson, CEO and President at Communitech. "These companies have the highest probability of achieving billion-dollar status not only because of their impressive growth rates, but also their unwavering commitment to building trust into technology, which gives Canada a distinct global advantage."

#contactcenterworld, @doxim_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Doxim


About Doxim:
Company LogoDoxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
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Today's Tip of the Day - Build A Picture

Read today's tip or listen to it on podcast.

Published: Thursday, June 23, 2022

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2023 Buyers Guide Automation

 
1.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

2.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

3.) 
CieloCX

Voice to Digital Connect, Agent Guided Workflows
Cielo helps companies improve customer service experiences in the voice channel by connecting them to ai digital journeys that resolve issues.

Voice to Digital Connect works in the IVR and gives mobile customers the option to skip the wait and connect to an ai chatbot that is built to resolve specific low-touch repetitive issues.

Guided workflows automate the many steps agents need to take to resolve a customer issue with AI-powered procedures, all within one agent-guided screen. It integrates directly onto the agent’s desktop with digital applications that create a hybrid voice + digital experience that reduces AHT and improves first-call resolution.

Our Applications support en...
(read more)

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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