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News : Doxim Launches New Business Origination and Enhanced Document Management Capabilities

#contactcenterworld, @doxim_inc

Toronto, ON, Canada, April 2022 - Doxim, the customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the general availability of the spring release of the Doxim Customer Engagement Management Platform (CEM). This announcement follows the recent launch of Doxim’s latest product, the Doxim Self-Serve Business Account Opening.

With the spring release of Doxim CEM, Doxim is continuing its journey to help banks and credit unions digitize and create the on-demand products and services that their customers value. While previous releases of Doxim CEM have included tools for digitizing all facets of retail banking, the Spring 2022 release brings that same focus to business banking.

"Community banks and credit unions want to increase the level of services they offer to business customers," said VP of Product Management CEM Sean Kennelly "To compete against big banks in this space, they need the right tools and services to help businesses reach their full potential. With this release of Doxim CEM, we are providing enhanced omnichannel solutions, like self-serve lending, for commercial banking, so our clients can support their business customers and help them grow."

The Spring 2022 release of Doxim CEM also includes substantial enhancements to user experience, document generation, and management. "Doxim recognizes that documents are the heart of banking, and must be managed through automated, seamless, and efficient processes so staff can spend less time managing paperwork and more time managing customer needs." said Shah Usama Javed, Product Manager CEM "In addition, we took a methodical approach to building a foundation to enabling new value for business customers, broker-lenders and digital channels in future releases."

#contactcenterworld, @doxim_inc

Posted by Veronica Silva Cusi, the news correspondent
Source: Doxim


About Doxim:
Company LogoDoxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
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Today's Tip of the Day - Quantity, Quality, Cost

Read today's tip or listen to it on podcast.

Published: Thursday, April 28, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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