Toronto, ON, Canada, April 2022 - Doxim, the customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the general availability of the spring release of the Doxim Customer Engagement Management Platform (CEM). This announcement follows the recent launch of Doxim’s latest product, the Doxim Self-Serve Business Account Opening.
With the spring release of Doxim CEM, Doxim is continuing its journey to help banks and credit unions digitize and create the on-demand products and services that their customers value. While previous releases of Doxim CEM have included tools for digitizing all facets of retail banking, the Spring 2022 release brings that same focus to business banking.
"Community banks and credit unions want to increase the level of services they offer to business customers," said VP of Product Management CEM Sean Kennelly "To compete against big banks in this space, they need the right tools and services to help businesses reach their full potential. With this release of Doxim CEM, we are providing enhanced omnichannel solutions, like self-serve lending, for commercial banking, so our clients can support their business customers and help them grow."
The Spring 2022 release of Doxim CEM also includes substantial enhancements to user experience, document generation, and management. "Doxim recognizes that documents are the heart of banking, and must be managed through automated, seamless, and efficient processes so staff can spend less time managing paperwork and more time managing customer needs." said Shah Usama Javed, Product Manager CEM "In addition, we took a methodical approach to building a foundation to enabling new value for business customers, broker-lenders and digital channels in future releases."
Posted by Veronica Silva Cusi, the news correspondent
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
Published: Thursday, April 28, 2022
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