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News : Doxim Named a Leader in 2023 SPARK Matrix™ for Customer Communication Management (CCM)

#contactcenterworld, @doxim_inc

Detroit, MI, USA, June 5, 2023 - Doxim, a customer communications management (CCM) and engagement technology provider serving highly regulated markets, announced that is has been named as a 2023 technology leader in the SPARK Matrix: Customer Communication Management, 2023, as evaluated by Quadrant Knowledge Solutions.

Quadrant Knowledge Solutions’ Customer Communication Management (CCM) market research includes a detailed global market analysis of major vendors. The research comprises vendors’ product features and functionalities, as well as competitive differentiating factors. The research provides competitive landscape and vendor analysis to enable technology vendors to enhance their understanding of the market and implement a growth-oriented technical roadmap.

"Doxim CCM is designed to address key digitization, operational efficiency, and customer experience challenges through a forward-looking suite of plug-and-play, integrated, SaaS software and technology solutions," said Gum Fa Ng, Doxim Senior Vice President of Product and Solutions Consulting. "Backed by 20+ years of industry experience, Doxim technology and managed services help clients in regulated industries simplify the management of their omnichannel engagement. We’re delighted to be recognized as a technology leader for CCM by Quadrant Knowledge Solutions.

#contactcenterworld, @doxim_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.doxim.com


About Doxim:
Company LogoDoxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
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Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Tuesday, June 6, 2023

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2024 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

2.) 
Motivarnos

Motivarnos.com
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

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