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News : Doxim Provides Business Account Opening Experience with New Digital Solution, Available February 2022

#contactcenterworld, @doxim_inc

Toronto, ON, Canada, Dec, 2021 --  Doxim, a customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the upcoming release of its Self-Service Business Account Opening solution.

Doxim first introduced a digital self-service solution for loan origination and account opening in 2020. Initially, the product included support for demand account and new customer onboarding. More recently the company has introduced loan, line of credit, and mortgage pre-approval functionality.

These solutions were launched in partnership with Mobetize, and the partnership will be expanded with the addition of Self-Service Business Account Opening. Mobetize will leverage Doxim’s APIs to enable direct integration with Doxim’s user-assisted account, loan, and commercial origination solutions, providing a seamless omnichannel experience.

In February of 2022 Doxim will add support for business accounts, providing a complete suite of digital origination solutions that is fully integrated, with shared data across the entire platform. The solution will include full integration to the client’s banking system. It will also offer advanced KYC, personal and business identity verification, plus funding, document sharing and digital signature support.

"Doxim is on a mission to make digital, frictionless banking a reality. Doxim embarked on this journey by helping credit unions and banks transform their banking experience with its Retail Self-Service solution," explained VP, Product Management, Payments and CEM Sean Kennelly. "Now we are preparing to offer the same seamless and convenient account opening experience to business customers as well. Over 2 million new businesses have started in Canada since 2020, so providing a frictionless digital account onboarding process is a key driver for our credit union and bank customers. Our new solution will offer a seamless omnichannel experience for new businesses, existing sole proprietors, corporations, and cater to a variety of other business needs."

"We are thrilled to partner with Doxim to simplify self-service origination for business banking products, further expanding our digital banking vision. The new Self-Service Business Account Opening solution provides credit union and banking clients with the ability to consume products with an Amazon style shopping experience through its unique marketplace design," said CEO of Mobetize Ajay Hans.

"It also offers many other advantages, from AI based compliance risk management, to multiple business product support, ease of document management, real time funding capabilities, configurable product recommendations, and snapshot views of personal and business banking, enabling true dynamic data driven onboarding."

#contactcenterworld, @doxim_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Doxim

About Doxim:
Company LogoDoxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share.
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Today's Tip of the Day - Quantity, Quality, Cost

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Published: Monday, December 13, 2021

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2024 Buyers Guide SaaS Solutions


CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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