Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Dr Jitendra Singh Launches Face Recognition Technology for Pensioners

#contactcenterworld

New Delhi, India, Nov 29, 2021 -- Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh launched  Face Recognition Technology for Pensioners and said, this will bring ease of living for the retired and the elderly citizens.

Dr Jitendra Singh said that Face Recognition Technique of giving Life Certificate is a historic and far reaching reform, since it will touch the lives of not only 68 lakh Central Government Pensioners but also Crores of Pensioners who fall outside the jurisdiction of this Department such as EPFO, State Government Pensioners etc. He thanked the Ministry of Electronics & Information Technology as well as UIDAI (Unique Identification Authority of India) for devising this technology and making such an initiative of Department of Pension & Pensioners' Welfare possible.

Dr Jitendra Singh said that the government headed by Prime Minister Narendra Modi has always sought "ease of living" for all sections of society including the retirees and pensioners who are the nation's assets with all their experience and long years of service rendered by them. He also reiterated that during the Corona pandemic too, the Department of Pension brought about several reforms for release of provisional pension/family pension.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

The Minister said that the Department of Pension has been extensively using technology to achieve this end, be it introduction of Digital Life Certificate, introduction of an intelligent common software "Bhavishya" for all Government of India Ministries for processing Pension cases. He said the effort in issuing Electronic PPOs and pushing the same in Digi locker is a huge step towards Ease of Living and transparency. He said the Department has also been bringing out e-booklets for Pensioner awareness and carrying out an Awareness campaign on Twitter, Facebook, Youtube, and other social media. The informative films on social media have become quite popular showing a record number of hits, he added.

Dr Jitendra Singh said, the Grievance redressal portal CPENGRAMS along with a Call-centre is another example of digitization. He said, at the behest of the Prime Minister, the Department also started a portal entitled "Anubhav" to show-case the experiences in Government of retiring officials which has now become a huge resource base for us. The Department not only introduced the concept of Pension Adalats but has leveraged technology to hold digital Adalats through video-conferencing.

Dr Jitendra Singh also informed that the Department of Pension had started the system of registering Pensioners' Associations in different cities and with around 46 registered Associations in different cities, the Department has been able to strengthen its hands in being able to reach the grass-root level of the Pensioners for helping them as well as taking help from them in spreading awareness of the Pension Policy Reforms. He added that recently the Department brought out NPS Service-related Rules as well as Gratuity Rules for officials covered under NPS. The Minister hoped that the mammoth task of Review & Rationalisation of CCS (Pension) Rules, 1972 has reached the final stages and shall be released shortly.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.devdiscourse.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
  Company Blog   Company RSS Feed   Company Facebook   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Assisted Transfers

Read today's tip or listen to it on podcast.

Published: Tuesday, November 30, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
 292 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =