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News : Drips Receives Significant Strategic Growth Investment from Accel-KKR

#contactcenterworld, @drips

Akron, OH, USA, Aug, 2021 -- Drips, the founders of Conversational Texting(R), announced it has secured a significant investment from Accel-KKR to fuel the next era of growth of its conversational AI platform. With the major shift toward digital connectivity and communications, especially in 2020, enterprises are now integrating SMS into their marketing mix, and many of them are working with Drips to automate engagement with customers and prospects using SMS.

Drips’ focus on empowering brands to capture intent and drive meaningful conversations has sparked rapid growth since the company was founded in 2016. "This year, Drips will reach nearly three times our 2019 revenues – and our strong financial performance is what made this investment possible. With Accel-KKR as our partner, we are positioned to catapult into our next phase of growth and product innovation," said Aaron Christopher (A.C.) Evans, Drips’ CEO.


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"The SMS channel as a vital customer engagement tool is gaining unprecedented adoption. What sets Drips apart in the market is its ability to manage automated, two-way, humanized conversations at scale," said Greg Williams, Managing Director at Accel-KKR. "A.C. and the entire Drips team have built impressive momentum and we are thrilled to be a part of their next chapter of growth."

"To date, the Drips platform has handled over half a billion humanized conversations, enabling us to deliver cognitive automation at a scale that no other competitor in the messaging industry has been able to match," said Evans. "Our team of Conversational Texting(R) experts act as an extension of our clients, allowing us to onboard efficiently and scale with them quickly. This investment will help us continue to expand that team of experts, extract even more value from our data, and continue the innovation of the Drips platform."

#contactcenterworld, @drips

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Drips:
Company LogoThe Drips AI-powered platform enables brands to engage with their audiences through Conversational Texting® and scheduled calling. Backed by a proprietary natural language processing model, Drips leverages human-like messaging to break through the noise, capture intent and drive meaningful outcomes. With more than half a billion conversations handled to-date, our AI is constantly improving. More than 3.5 billion touch points have gone through the Drips platform.
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Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Tuesday, August 3, 2021

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2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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