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News : Drishti-soft Enhances the Customer Service at Fahrenheit Automobiles
Gurgaon, Sept 11, 2014 -- Drishti-soft Solutions, a provider of Enterprise software and Contact Center solution, announces that Fahrenheit Automobiles, a SKODA Auto 3-S dealership in India has selected Ameyo as their customer experience management solution.
Fahrenheit Automobiles, a dealership that aims to revolutionize the automobile retail and service industry of the country realised the first step in doing so is by transforming their customer experience by improving customer service. They were in search of a solution that had detail on functionalities aligning with their purpose.
By selecting Ameyo, Fahrenheit Automobiles aims to improve the quality of customer calls, enhance customer experience minimising missed calls which increases the cost of customer churn and improve the efficiency of call center agents.
Priya Remith, Call Center Manager, Fahrenheit Automobiles says, "After intensive research on multiple technologies, Ameyo proved to be the right solution for us in terms of cost effectiveness and functionality. With the help of Ameyo, we were able to bring down the number of unnoticed calls to zero. Within a short span of time, we were able to see tremendous improvement in call quality, exponential revenue growth and heightened agent productivity."
Posted by Veronica Silva Cusi, news correspondent
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Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Published: Friday, September 12, 2014