News : DSG Wins at 2017 BPESA Contact Centre Awards
Johannesburg, South Africa, Sep 4, 2017 -- On-demand customer experience and digital solutions company, DSG, has celebrated adding ar contact centre award to its pedigree, having won The Best Technology Innovation and Best Use of Social Media in a Contact Centre and being nominated second for Best Outsource Contact Centre in South Africa at the recent BPESA CCMG Awards.
The annual awards, hosted by Business Process Enabling South Africa (BPESA) and Contact Centre Management Group (CCMG), laud customer contact centre talent, innovation, performance and best practice in South Africa, from both an organisation and individual perspective.
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Brandon Meszaros, Digital Solutions Group CEO: OCX explains: "We are honoured to be named South Africa’s top performer in serving innovative Corporate Brands such as KFC Yum Restaurants in the Best Technology Innovation and Ster-Kinekor in the Best Outsource Contact Centre. Massive congratulations to our team who have worked tirelessly to bring these market-leading innovations to life. It remains humbling to be recognized by the industry for the difference we’re making.
"The Best Use of Social Media Award commends pioneering strides in the rapidly evolving social media space, based on a solution which presented a keen knowledge and respect for the power of social media within the contact centre landscape."
Yaron Assabi, DSG founder and CEO adds: "These awards are testament not only to the fact that our social media approach and technical innovation are the best in business, but positions DSG as the most nominated company at the awards event this year, backed by a legacy of 19 years of delivering efficient, effective and innovative integrated customer experiences which we deliver to large corporate brands in South Africa.
Receiving these awards solidifies our belief that customer experience remains the key to sustained growth and positive brand reputation."
Posted by Veronica Silva Cusi, news correspondent
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About Digital Solutions Group:
DSG offers integrated 24/7/365 On-Demand Customer Experience Services that delivers measurable results for an Always-On World. DSG’s unique approach across the management of people, process and technology ensures that Customer Experience solutions delivered are effective and consistent across all communications channels. This implies that our strategic goal is that of remaining cost effective and flexible including a “pay per use” model. DSG’s substantial investment in enabling technology, processes and skilled people, result in applying Customer Experience models that deliveries a predictable monthly cost base, underpinned by committed Service Levels and supported by skilled resources. Our operating model has seen the implementation and execution of successful Customer and Digital Experience strategies that seeks to improve customer retention, reduce the cost of service, whilst leveraging digital enablement to enhance Customer Experiences.
BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry. The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies. BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of: • Investment • Networking/Industry Development • Skills Development
Published: Wednesday, September 6, 2017
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