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News : DTIC Says South Africa Ranked as Top Location for Business Services in 2021

#contactcenterworld

Johannesburg, South Africa, April 9, 2021 -- The business services sector in South Africa is a large and growing employer of labour that serves local and multinational companies and South Africa was ranked as the top global location for business process services and is exporting call centre and related services to other parts of the world, says Trade, Industry and Competition Minister Ebrahim Patel.

South Africa rose to the top spot from second as the Most Favoured Offshore CX Delivery Location for 2021 by contact centre services intelligence firm Ryan Strategic Advisory in the Annual Front Office BPO Omnibus Survey, released on April 8.

The business services sector, which includes call centres, technical support and back and front office services for major multinationals and South African firms, has achieved exceptional growth in recent years and has been a major source of job creation for young South Africans, the Minister notes.

This is a welcome achievement for the South African business services industry, which has positioned itself as one of the premier locations internationally for business services. It comes on top of a growth in jobs owing to enhanced-partnerships with government, he adds.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.engineeringnews.co.za


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Utilize Time & Money Saving Tools

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Published: Monday, April 12, 2021

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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