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News : Dubai Health Authority Call Centre Open 24/7
Dubai, UAE, March 3, 2015 -- Officials said the customer centric approach will ensure callers have 24/7 access to get their queries resolved.
The Dubai Health Authority (DHA) has announced that it has extended its call centre operations to provide round-the-clock support to its customers.
Shaikha Al Rahoomi, director of customer relations at DHA, said: "Since March 1, the DHA Call Centre is operational 24/7. This decision is in line with the vision of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, that government entities should provide services 24 hours a day, 365 days a year and ensure that they go to the people rather than people going to the government for services.
Al Rahoomi said the customer centric approach will ensure callers have 24/7 access to get their queries resolved.
DHA Call Centre was established in December 2011 and since then, until January 2015, customer service representatives have answered 450,000 calls. Call centre agents are fluent in English, Arabic, Urdu/Hindi, Farsi and French.
Al Rahoomi said a majority of the queries pertain to licensing services, medical fitness services, complaints and suggestions, information with regard to health services as well as information about DHA’s campaigns and events.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Dubai Health Authority
About Dubai Health Authority:
The Dubai Health Authority (DHA) was created in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai. As the strategic health authority for the Emirate of Dubai, the DHA is empowered to set policies and strategies for health and to assure the application of those health policies and strategies. His Excellency Qadhi Saeed Al Murooshid is the Director General of the Dubai Health Authority (DHA).
Published: Wednesday, March 4, 2015