News : Dubai Islamic Bank Pakistan Selects C Square Consulting
Dubai, Oct 8, 2014 -- Genesys, a provider of customer experience and contact center solutions, announces that Dubai Islamic Bank Pakistan Limited (DIBPL)has chosen the Genesys Customer Experience Platformto transform its customer experience in the financial industry marketplace. With immense consideration and rigorous market research, DIBPL awarded the project to C Square Consulting, which is a Genesys Service Partner in the region that willdeploy the Genesys solution at DIBPL.
The company will leverage the Business Editionof the Genesys Customer Experience Platformto ensure that the experience they deliver aligns with the expectations of their customer - and is aligned to the customer journey. By more effectively matching the workload and the required staffing levels for each customer, DIBPL can deliver consistent service levels across all touchpoints, channels and interactions throughout their front and back office.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About DIB Pakistan:
Dubai Islamic Bank Pakistan Limited is a bank based in Pakistan which is one of the leading banks specialising in Islamic banking. The bank commenced operations in 2006.
Published: Thursday, October 9, 2014
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