News : Dubai Islamic Bank Pakistan Selects C Square Consulting
Dubai, Oct 8, 2014 -- Genesys, a provider of customer experience and contact center solutions, announces that Dubai Islamic Bank Pakistan Limited (DIBPL)has chosen the Genesys Customer Experience Platformto transform its customer experience in the financial industry marketplace. With immense consideration and rigorous market research, DIBPL awarded the project to C Square Consulting, which is a Genesys Service Partner in the region that willdeploy the Genesys solution at DIBPL.
The company will leverage the Business Editionof the Genesys Customer Experience Platformto ensure that the experience they deliver aligns with the expectations of their customer - and is aligned to the customer journey. By more effectively matching the workload and the required staffing levels for each customer, DIBPL can deliver consistent service levels across all touchpoints, channels and interactions throughout their front and back office.
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
About DIB Pakistan:
Dubai Islamic Bank Pakistan Limited is a bank based in Pakistan which is one of the leading banks specialising in Islamic banking. The bank commenced operations in 2006.
Published: Thursday, October 9, 2014