News : Dubai Launches WhatsApp Number to Check Authenticity of Rumours
Dubai, United Arab Emirates, June 20, 2016 -- The Dubai Municipality has launched its own WhatsApp number to receive images, videos and messages from concerned residents about rumours circulating on social media.
Members of the public can send their queries and concerns and have a rumour investigated by Dubai Municipality officials. Within eight hours of receiving the message, authorities will validate the authenticity of the rumour.
"Most of the rumours are about shampoos being harmful for the hair, beauty products causing skin reactions, food products being carcinogenic or contaminated and restaurants being unhygienic," head of the Complaints and Suggestions Section at Dubai Municipality Mohammad Ahmad Al Looz told Gulf News.
"Such news is quickly exaggerated and shared on social media and, most of the time, it turns out to be false," he commented.
Dubai Municipality launched a similar initiative in 2015 called Authentic News to verify rumours. Helplines were also set up to answer any concerns residents may have.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Such initiatives have been put in place to address the many exaggerated rumours and statements that have been made online.
According to the Dubai Municipality, authorities have responded to 24 rumours via its call centre since June 2015, dealing with an average of two rumours per month.
Some of these rumours circulating among residents were concerned with cheese, Vimto, chocolate, light-emitting diode (LED) shoes, perfume, and worms in green tea.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Patronising Agents
More Editorial From Dubai Municipality
About Dubai Municipality:
Dubai Municipality is the municipal body with jurisdiction over city services and the upkeep of facilities in the Emirate of Dubai, United Arab Emirates. It was established in 1954 by the then crown prince of Dubai, Rashid bin Saeed Al Maktoum.
Published: Tuesday, June 21, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...