News : Dubai Municipality Launches WhatsApp Service to Address Rumours
Dubai, United Arab Emirates, July 28, 2016 -- Dubai Municipality has launched a 24/7 smart service on WhatsApp to address rumours being circulated against the municipality or its service, an official said on Thursday.
The new service comes to build on the municipality’s "Authentic News" initiative that was lunched earlier and refuted more than 35 rumours in May only.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Ebrahim Dashti, Head of the Contact Centre Section at the municipality, said: "The launch of the new service comes in line with the municipality’s principle of transparency and its efforts to quash all rumours being circulated by ensuring the veracity of news sources and spreading social awareness among the public through its various channels."
The municipality has so far received 12 false reports on its dedicated number 0501077799, most of which were related to food, health, safety, buildings and waste, Dashti added.
He said the municipality has chalked out plans to connect the public with the contact centre on issues that require direct communication between the municipality and the public.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ask For Ideas
More Editorial From Dubai Municipality
About Dubai Municipality:
Dubai Municipality is the municipal body with jurisdiction over city services and the upkeep of facilities in the Emirate of Dubai, United Arab Emirates. It was established in 1954 by the then crown prince of Dubai, Rashid bin Saeed Al Maktoum.
Published: Monday, August 1, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...