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News : Dubai Police Emergency Call Centre Received 1.2 million Calls in Second Quarter of this Year

#contactcenterworld, @dubaipolicehq

Dubai, UAE, July 22, 2021 -- Dubai Police received around 1.2 million calls on their emergency hotline number during the second quarter of this year.

The latest statistics were revealed during the Operations Department’s performance appraisal meeting, headed by Major General Mohamed Saif Al Zafein, Assistant Commander-In-Chief for Operations Affairs.

The emergency hotline 999 received 1,177,347 calls, of which, 99.6 per cent were answered within ten seconds, compared to 1,094,373 calls received during the same period last year.


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The average time for police patrols to reach extreme emergency scenes was 2.33 minutes during the second quarter of the year, while the response time to non-emergency calls was 10.45 minutes during the same period.

Moreover, Dubai Police received 168,949 calls on the 901 number for non-emergencies during the second quarter of the year, where 94.42 per cent of the calls were answered within 20 seconds.

#contactcenterworld, @dubaipolicehq

Posted by Veronica Silva Cusi, news correspondent
Source: https://gulfnews.com


About Dubai Police:
Company LogoThe Dubai Police Force is the 24,000 strong police force for the city of Dubai, in the United Arab Emirates. They come under the jurisdiction of the Vice President and Prime Minister of the UAE (who in turn is the ruler of Dubai), and they cover an area of 4,114 square kilometers and a population of 2,106,177 people.
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Today's Tip of the Day - Speech Opportunities - What To Look For?

Read today's tip or listen to it on podcast.

Published: Friday, July 23, 2021

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2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

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