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News : Dubai Police Emergency Call Centre Received 1.2 million Calls in Second Quarter of this Year

#contactcenterworld, @dubaipolicehq

Dubai, UAE, July 22, 2021 -- Dubai Police received around 1.2 million calls on their emergency hotline number during the second quarter of this year.

The latest statistics were revealed during the Operations Department’s performance appraisal meeting, headed by Major General Mohamed Saif Al Zafein, Assistant Commander-In-Chief for Operations Affairs.

The emergency hotline 999 received 1,177,347 calls, of which, 99.6 per cent were answered within ten seconds, compared to 1,094,373 calls received during the same period last year.

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The average time for police patrols to reach extreme emergency scenes was 2.33 minutes during the second quarter of the year, while the response time to non-emergency calls was 10.45 minutes during the same period.

Moreover, Dubai Police received 168,949 calls on the 901 number for non-emergencies during the second quarter of the year, where 94.42 per cent of the calls were answered within 20 seconds.

#contactcenterworld, @dubaipolicehq

Posted by Veronica Silva Cusi, news correspondent
Source: https://gulfnews.com


About Dubai Police:
Company LogoThe Dubai Police Force is the 24,000 strong police force for the city of Dubai, in the United Arab Emirates. They come under the jurisdiction of the Vice President and Prime Minister of the UAE (who in turn is the ruler of Dubai), and they cover an area of 4,114 square kilometers and a population of 2,106,177 people.
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Today's Tip of the Day - Crazy But True!

Read today's tip or listen to it on podcast.

Published: Friday, July 23, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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