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News : Dubai Police Join European Emergency Number Association
Dubai, June 29, 2014 -- Dubai Police have become a member of the European Emergency Number Association (Eena), after its participation in Eena’s lastest conference held in Warsaw, Poland in April, a Dubai Police official said.
Brigadier Omar Abdul Aziz Al Shamsi, Director of the Command and Control Centre at the General Directorate of Operations at Dubai Police, said that the department was invited by Eena to showcase the 999 emergency line experience at the conference, in order to make Dubai Police a member of the association.
Eena is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the European Union.
Brig Al Shamsi said that Eena aims to create a unified emergency number 112 for all emergencies, which they have already succeded in doing in multiple cities.
Currently, tourists calling 112 or 911 in Dubai have their calls routed to Dubai Police.
"We have a goal to unify all the emergency numbers of the Arab countries," Brig Al Shamsi said.
The department, he explained, has call-takers that can speak English, Arabic, Chinese, Farsi, and Hindi, among other languages.
Statistics from the department also showed that there was a 96.5 per cent customer satisfaction with the 999 call centre over the last three years, and 94.7 per cent satisfaction rate for the same period for the department’s patrols.
Posted by Veronica Silva Cusi, news correspondent
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About Dubai Police:
The Dubai Police Force is the 15,000 strong police force for the city of Dubai, in the United Arab Emirates. They come under the jurisdiction of the Vice President and Prime Minister of the UAE (who in turn is the ruler of Dubai), and they cover an area of 4,114 square kilometres and a population of 2,106,177 people.
About European Emergency Number Association:
EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, associations and solution providers in view of improving emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies. The EENA memberships include 991 emergency services representatives from 70 countries world-wide, 68 solution providers, 15 international associations/organisations, 150 Members of the European Parliament and 57 researchers.
Published: Wednesday, July 2, 2014