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News : Dubai Police Urges Public to Report Violations of Covid-19 Protocols

#contactcenterworld, @dubaipolicehq

Dubai, UAE, Feb 1, 2021 -- The Dubai Police General Command has encouraged the public to report any violations of Covid-19 precautionary measures either via the Dubai Police’s Call Centre (901) or its ‘Police Eye’ service.

The Ministry of Health and Prevention has already outlined strict compliance measures for individuals and commercial establishments to adhere to in order to stem the spread of the virus.

"Everyone is responsible and is a partner in supporting the country’s efforts in strengthening precautionary measures through their commitment to the guidelines outlined by authorities," the Dubai Police said in a statement reported by state news agency WAM.


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The 901 Call Centre, which operates 24×7, is aimed at diverting non-urgent calls from the emergency number and facilitating non-emergency services over the phone, smart application and live chat.

The ‘Police Eye’ service meanwhile is a smart programme available through the Dubai Police App which allows members of the public to report suspicious activities and submit security tips in total confidentiality.

The service aims to maintain security and reduce crime through encouraging the public to easily report illegal activities and violations. The application allows people to attach videos, photos or voice messages and even pin the location of the incident when filing a report.

Last month, Dubai’s Supreme Committee of Crisis and Disaster Management announced new restrictions that would be applicable to restaurants, gyms and events.

As per the new mandate, the number of people allowed to sit at one table has been reduced from 10 to seven at restaurants and to four at cafes.

Attendance to weddings, social events, and private parties, whether at a hotel or at home, is now limited to first-degree relatives, with the maximum number of people allowed capped at 10.

Also, all fitness centres and gyms in Dubai have to maintain 3 metres distance between the sports equipment.

#contactcenterworld, @dubaipolicehq

Veronica Silva Cusi, news correspondent
Source: https://gulfbusiness.com


About Dubai Police:
Company LogoThe Dubai Police Force is the 24,000 strong police force for the city of Dubai, in the United Arab Emirates. They come under the jurisdiction of the Vice President and Prime Minister of the UAE (who in turn is the ruler of Dubai), and they cover an area of 4,114 square kilometers and a population of 2,106,177 people.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Monday, February 1, 2021

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2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

5.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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