News : Dubai Police’s ‘901’ Call Centre Becomes Popular
Dubai, UAE, Jan 23, 2015 -- The Dubai Police call centre (901) affiliated to the operations room received 95,650 calls last year against 64,808 calls in 2013 and 50,688 in 2012.
Captain Mohammed Ali Obaid, Director of the call centre, said the centre has achieved one of its objectives in reducing calls and burden on the emergency hotline number (999).
After three years of its establishment, 901 has become a comprehensive call centre receiving people’s calls and documents to complete transactions through smart phones, he said, and added that the centre is providing 111 services now.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
He said the response to calls made to the number increased to 94.45 per cent last year from 92.30 per cent in 2013.
Captain Ali Obaid said the employees are trained to deal with the public, give first aid advices and customer service.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assisted Transfers
More Editorial From Dubai Police
About Dubai Police:
The Dubai Police Force is the 15,000 strong police force for the city of Dubai, in the United Arab Emirates. They come under the jurisdiction of the Vice President and Prime Minister of the UAE (who in turn is the ruler of Dubai), and they cover an area of 4,114 square kilometres and a population of 2,106,177 people.
Published: Tuesday, January 27, 2015
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...