Dubai, UAE, June 17, 2019 -- Dubai’s Roads and Transport Authority (RTA) has won the Best Government Call Centre (Lifestyle) Award as well as the Best Industry Call Centre (Transport) Award of INSIGHTS Middle East.
The awards saw intense competition between scores of public entities, private companies and bank institutions in the Gulf region.
Ahmed Mahboub, executive director of Customers’ Happiness at RTA’s Corporate Administrative Support Services Sector said: "Winning these two coveted awards is indicative of the excellent performance of our Call Centre (8009090), which has become an important communication channel with our clients in processing services and addressing queries and suggestions."
"Winning the Lifestyle Award describes our success in improving people’s life by providing the type of services they need and developing a host of smart and electronic channels that make life easier. Winning the Best Industry Award (Transport) means providing community members with transit information that help them to reach their destinations smoothly," he said.
"RTA Call Centre has a highly competent and professional team capable of offering quality services. The Centre has undergone several improvements covering the Interactive Voice Response (IVR), and self-completed customer satisfaction surveys by the end of each call. The Centre has also added e-payment feature to the automated answering system and other projects aimed to ensure smooth delivery of services that make customers happier," concluded Mahboub.
Posted by Veronica Silva Cusi, news correspondent
About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Wednesday, June 19, 2019
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