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News : Dubai RTA Call Centre Wins Lifestyle, Transport Awards

#contactcenterworld

Dubai, UAE, June 17, 2019 -- Dubai’s Roads and Transport Authority (RTA) has won the Best Government Call Centre (Lifestyle) Award as well as the Best Industry Call Centre (Transport) Award of INSIGHTS Middle East.

The awards saw intense competition between scores of public entities, private companies and bank institutions in the Gulf region.

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Ahmed Mahboub, executive director of Customers’ Happiness at RTA’s Corporate Administrative Support Services Sector said: "Winning these two coveted awards is indicative of the excellent performance of our Call Centre (8009090), which has become an important communication channel with our clients in processing services and addressing queries and suggestions."

"Winning the Lifestyle Award describes our success in improving people’s life by providing the type of services they need and developing a host of smart and electronic channels that make life easier. Winning the Best Industry Award (Transport) means providing community members with transit information that help them to reach their destinations smoothly," he said.

"RTA Call Centre has a highly competent and professional team capable of offering quality services. The Centre has undergone several improvements covering the Interactive Voice Response (IVR), and self-completed customer satisfaction surveys by the end of each call. The Centre has also added e-payment feature to the automated answering system and other projects aimed to ensure smooth delivery of services that make customers happier," concluded Mahboub.

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Posted by Veronica Silva Cusi, news correspondent
Source: http://tradearabia.com


About Roads and Transport Authority (RTA):
Company LogoThe Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Wednesday, June 19, 2019

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 
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