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News : Dubai RTA Unveils AI Personal Assistant

#contactcenterworld

Dubai, UAE, Oct 16, 2018 -- Dubai’s Roads and Transport Authority (RTA) has unveiled an Artificial Intelligence initiative, branded ‘Mahboub,’ which is RTA’s personal assistant.

"Mahboub is a Chat Bot system between RTA and clients using AI technology," said Mohammed Al Khayat, director of Smart Services, at RTA’s Corporate Technology Services Sector.

"It enables clients to communicate with RTA through an automated chatting environment. Clients can inquire about informational services such as documents required for renewing driver’s license, and the system will respond to them without involving the Call Centre staff. They can also inquire about interactive services (such as nol card balance), and transactional services (such as the renewal of driving licenses or vehicle registration)," explained Al Khayat.

"The system is bilingual (Arabic/English) and can be accessed through RTA’s website. More channels will be added to the system in future. It is considered one of the biggest chatting systems in the region in terms of the number of services covered. It encompasses about 90 informational, interactive and transactional services, thus offering a broad spectrum of RTA’s most common services. Examples of services on offer include rail services, nol, public transport, marine transport, licensing, parking and general inquiries," he added.

RTA uses AI in several services including the automated control of the metro service frequency (headway), machine learning in analysing Big Data, and emergency response system at the Enterprise Command and Control Centre (EC3).

It also uses AI in drones, personal assistant fitted with smart speakers, customers’ happiness meter, and the dedicated Bus & Taxi lanes. It also uses AI in Al Raqeeb System to monitor the performance and fatigue of its public transport drivers, smart vehicle testing yard, smart traffic signals, smart autonomous vehicle, and the autonomous air taxi.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.tradearabia.com


About Roads and Transport Authority (RTA):
Company LogoThe Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
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Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

Published: Wednesday, October 17, 2018

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