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News : Dubai Visas: New Call Centre for Children to Interact with Immigration Officials

#contactcenterworld

Dubai, UAE, Jan 21, 2024 - They can ask questions about visas, passport renewal, and travel procedures – can they travel alone? – or which places to visit across the city.

"Interacting with children will also help us get their ideas – how we can further improve our services," said Lt Col Khalil I. Mohamed, head of the customer wellbeing section at GDRFA, adding the ‘hotline’ for children was an offshoot of the dedicated children’s passport control counters at all Dubai International Airport (DXB) terminals.

Both the call centre service and dedicated passport control are aimed at enhancing the travel experience and journey of young passengers. At the airport, children are given a chance to put a stamp on their passports, and the call centre service will give them information before travelling, noted Lt Col Mohamed.

24/7 call centre

The special call service is available both in the UAE and abroad. Kids can call the same toll-free Amer call centre at 8005111 (if they are within the UAE) and +971 4 313-9999 (outside the country).

Lt Col Mohamed assured any GDRFA personnel who will take the call is capable of interacting with the young callers. "We have even made it inviting for children to interact with us by using a welcoming, pleasant and lilting voice prompt," he added. The menu number is 3 if the chosen language is English, while it is 4 for the Arabic language.

Another GDRFA official clarified the special service is for children to interact with immigration officials "and not for parents to call GDRFA and ask about the status of their children’s visa."

"They (parents) can use the usual Amer call centre, which is open 24/7," noted Lt Col Salem M. Bin Ali, GDRFA director of the customer happiness department

Meanwhile, officials noted an increase of around 240,000 online transactions, including calls, conducted by GDRFA in 2023 compared to 2022.

The total online engagement by GDRFA last year stood at 1,613,798, compared to 1,375,610 the previous year. GDRFA noted more residents and visitors are now using the more convenient video call or Virtual Amer Service.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Making It Easy For Customers To Contact You

Read today's tip or listen to it on podcast.

Published: Tuesday, January 23, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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