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News : Dubai’s RTA Awards Avaya a Strategic Contract
Dubai, United Arab Emirates, Sept 20, 2016 -- Dubai’s Roads and Transport Authority (RTA) announced that Avaya, a global provider in business communications software, systems and services, had won a three-year strategic contract to support the RTA’s 8009090 Contact Center operations under a managed services agreement. The three-year contract will see Avaya partner with the RTA to deliver a richer customer experience to the residents and visitors of Dubai.
This new agreement builds on the strong relationship between Avaya and the RTA, which has deployed Avaya customer engagement and Contact Center solutions to develop it’s 8009090 Contact Center project. The Avaya Contact Center technology aligns with the RTA’s vision of delivering excellence in the customer experience, and is one of the key elements in its transformation to a ‘Smart Service’ organization.
RTA is responsible for planning and providing the requirements of transports, roads and traffic in Dubai and between Dubai and other Emirates in the United Arab Emirates, in order to provide an effective and integrated transport system capable of achieving Dubai’s goals. Ensuring customer satisfaction is a key strategic goal for the RTA, in alignment with Dubai’s Smart City objectives.
"As a forward-thinking organization the RTA understands the importance of creating the right customer experience, and of working with the right partners to achieve digital transformation. By leveraging Avaya’s strength in professional services and consulting expertise, the RTA will be able to focus on its key strategic goals and objectives," said Mohammed Areff, Vice President, Middle East, Africa and Turkey, Avaya
Ahmed Hasan Mahboub, Director of RTA’s Customers Service expressed his satisfaction and pleasure with the partnership of an internationally reputed organization like AVAYA that plays a key role in providing sophisticated solutions for the RTA’s 8009090 Contact Center. He said,"The Avaya Professional Services team has been instrumental in the development of our Contact Center operations. AVAYA has worked with the RTA from the early stages to understand our business objectives, deploying the technology to fulfill them, and helping to create a rich customer experience that delivers greater satisfaction for everybody that interacts with the RTA. We are delighted to continue and strengthen this partnership and look forward to taking our customer engagement to the next level."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Avaya
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Roads and Transport Authority (RTA):
The Roads and Transport Authority (RTA) regulates transportation within the city of Dubai, U.A.E. Its mission is to remain a municipal traffic solution provider. Initially started as Dubai transport in 1998, the government of Dubai revamped the system to unify its services under the brand name "RTA" in 2006, in order to accommodate the metro and other facilities under one name.
Published: Friday, September 23, 2016