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News : Dubber Services for Cloud Call Recording, AI Available on Business Telephony, Mobile Services

#contactcenterworld, @dubberapp

Melbourne, Australia, Aug 6, 2020 -- Australian-listed call recording vendor Dubber has announced the availability of its services for cloud call recording and AI on business telephony and mobile services.

Dubber (ASX: DUB) - which announced it has moved from early adopter program to general availability for eligible Telstra customers who sign up to its services - says AI-powered services provide multiple benefits to customers at a fraction of the cost of on premise solutions, removing storage, device, content and intelligence limitations.

"Dubber services enable conversations to be automatically transcribed and stored in the cloud, with AI powered intelligence and reporting delivering insights and alerts on critical conversation elements such as sentiment, tone, keyword mentions and more," Dubber said.

"Voice data can be easily exported or connected via Dubber APIs to dashboards and Enterprise data storage, enabling voice data from any IP-device to be used alongside other data.

"Dubber services advance companies’ ability to address regulatory compliance obligations for compatible phones and eligible services, by recording and securely storing encrypted call records in the Dubber Voice Intelligence Cloud. Dubber also provides users the data and system of record to help improve customer service, sales and HR outcomes and easily integrate call records with other Enterprise applications such as CRM systems."

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Steve McGovern CEO, Dubber: "Dubber is recognised globally as a cloud platform designed to provide call recording in the same scale as a telecommunications carrier provides its services. For businesses, the platform delivers flexible use cases which suit the end user, for example, enabling recording of all calls for compliance or for individual calls on demand for convenience.

"We believe that, in a relatively short period of time, customers will come to expect voice intelligence to be available as a standard feature of a telephony service whether that be transcriptions, voice commands or limitless insights from AI applications. In the current social and economic climate, businesses which are not currently able to replicate their contact centre capability as their agents work from home, can now enable recording and AI insights," Dubber said.

#contactcenterworld, @dubberapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itwire.com


About Dubber:
Company LogoDubber is unlocking the potential of voice data from any call or conversation. Dubber is a scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone.
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Today's Tip of the Day - Make Training Fun

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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