#contactcenterworld, @dubberapp

Melbourne, Australia, Aug 6, 2020 -- Australian-listed call recording vendor Dubber has announced the availability of its services for cloud call recording and AI on business telephony and mobile services.

Dubber (ASX: DUB) - which announced it has moved from early adopter program to general availability for eligible Telstra customers who sign up to its services - says AI-powered services provide multiple benefits to customers at a fraction of the cost of on premise solutions, removing storage, device, content and intelligence limitations.

"Dubber services enable conversations to be automatically transcribed and stored in the cloud, with AI powered intelligence and reporting delivering insights and alerts on critical conversation elements such as sentiment, tone, keyword mentions and more," Dubber said.

"Voice data can be easily exported or connected via Dubber APIs to dashboards and Enterprise data storage, enabling voice data from any IP-device to be used alongside other data.

"Dubber services advance companies’ ability to address regulatory compliance obligations for compatible phones and eligible services, by recording and securely storing encrypted call records in the Dubber Voice Intelligence Cloud. Dubber also provides users the data and system of record to help improve customer service, sales and HR outcomes and easily integrate call records with other Enterprise applications such as CRM systems."

Steve McGovern CEO, Dubber: "Dubber is recognised globally as a cloud platform designed to provide call recording in the same scale as a telecommunications carrier provides its services. For businesses, the platform delivers flexible use cases which suit the end user, for example, enabling recording of all calls for compliance or for individual calls on demand for convenience.

"We believe that, in a relatively short period of time, customers will come to expect voice intelligence to be available as a standard feature of a telephony service whether that be transcriptions, voice commands or limitless insights from AI applications. In the current social and economic climate, businesses which are not currently able to replicate their contact centre capability as their agents work from home, can now enable recording and AI insights," Dubber said.

#contactcenterworld, @dubberapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itwire.com