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News : Dubber Services for Cloud Call Recording, AI Available on Business Telephony, Mobile Services

#contactcenterworld, @dubberapp

Melbourne, Australia, Aug 6, 2020 -- Australian-listed call recording vendor Dubber has announced the availability of its services for cloud call recording and AI on business telephony and mobile services.

Dubber (ASX: DUB) - which announced it has moved from early adopter program to general availability for eligible Telstra customers who sign up to its services - says AI-powered services provide multiple benefits to customers at a fraction of the cost of on premise solutions, removing storage, device, content and intelligence limitations.

"Dubber services enable conversations to be automatically transcribed and stored in the cloud, with AI powered intelligence and reporting delivering insights and alerts on critical conversation elements such as sentiment, tone, keyword mentions and more," Dubber said.

"Voice data can be easily exported or connected via Dubber APIs to dashboards and Enterprise data storage, enabling voice data from any IP-device to be used alongside other data.

"Dubber services advance companies’ ability to address regulatory compliance obligations for compatible phones and eligible services, by recording and securely storing encrypted call records in the Dubber Voice Intelligence Cloud. Dubber also provides users the data and system of record to help improve customer service, sales and HR outcomes and easily integrate call records with other Enterprise applications such as CRM systems."

Steve McGovern CEO, Dubber: "Dubber is recognised globally as a cloud platform designed to provide call recording in the same scale as a telecommunications carrier provides its services. For businesses, the platform delivers flexible use cases which suit the end user, for example, enabling recording of all calls for compliance or for individual calls on demand for convenience.

"We believe that, in a relatively short period of time, customers will come to expect voice intelligence to be available as a standard feature of a telephony service whether that be transcriptions, voice commands or limitless insights from AI applications. In the current social and economic climate, businesses which are not currently able to replicate their contact centre capability as their agents work from home, can now enable recording and AI insights," Dubber said.

#contactcenterworld, @dubberapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itwire.com


Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

5.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

6.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

7.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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