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News : Dubber Services for Cloud Call Recording, AI Available on Business Telephony, Mobile Services

#contactcenterworld, @dubberapp

Melbourne, Australia, Aug 6, 2020 -- Australian-listed call recording vendor Dubber has announced the availability of its services for cloud call recording and AI on business telephony and mobile services.

Dubber (ASX: DUB) - which announced it has moved from early adopter program to general availability for eligible Telstra customers who sign up to its services - says AI-powered services provide multiple benefits to customers at a fraction of the cost of on premise solutions, removing storage, device, content and intelligence limitations.

"Dubber services enable conversations to be automatically transcribed and stored in the cloud, with AI powered intelligence and reporting delivering insights and alerts on critical conversation elements such as sentiment, tone, keyword mentions and more," Dubber said.

"Voice data can be easily exported or connected via Dubber APIs to dashboards and Enterprise data storage, enabling voice data from any IP-device to be used alongside other data.

"Dubber services advance companies’ ability to address regulatory compliance obligations for compatible phones and eligible services, by recording and securely storing encrypted call records in the Dubber Voice Intelligence Cloud. Dubber also provides users the data and system of record to help improve customer service, sales and HR outcomes and easily integrate call records with other Enterprise applications such as CRM systems."

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Steve McGovern CEO, Dubber: "Dubber is recognised globally as a cloud platform designed to provide call recording in the same scale as a telecommunications carrier provides its services. For businesses, the platform delivers flexible use cases which suit the end user, for example, enabling recording of all calls for compliance or for individual calls on demand for convenience.

"We believe that, in a relatively short period of time, customers will come to expect voice intelligence to be available as a standard feature of a telephony service whether that be transcriptions, voice commands or limitless insights from AI applications. In the current social and economic climate, businesses which are not currently able to replicate their contact centre capability as their agents work from home, can now enable recording and AI insights," Dubber said.

#contactcenterworld, @dubberapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itwire.com


About Dubber:
Company LogoDubber is unlocking the potential of voice data from any call or conversation. Dubber is a scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone.
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Today's Tip of the Day - Customer’s Expectations

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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