San Antonio, TX, USA, May, 2021 -- Dura Software, providers in acquiring and operating hyperniche software products, announced the acquisition of DVSAnalytics, Inc., a provider in developing workforce optimization (WFO) solutions designed for contact centers. The acquisition moves Dura Software into the contact center space of the telecommunications industry, heightened by the work-from-home movement of the past year.
"Dura is thrilled to add DVSAnalytics to our operating group of software products. We believe our business model will enable the DVSAnalytics team to accelerate the development and growth of its workforce optimization platform," says Paul Salisbury, CEO of Dura Software. "Their highly reliable solution and strong reputation for delivering great customer outcomes across multiple industries gives us the confidence that DVSAnalytics can not only win in its category, but it can become a market leader," says Salisbury.
Positioned to lead the Company in evolving the product, expanding the customer base, and furthering partner relationships, Chris Williams has been named the CEO of DVSAnalytics. With over 25 years of experience, Williams is a veteran of the telecommunications industry, primarily focused on Customer Experience and Unified Communications solutions.
"DVSAnalytics has a proven record of developing workforce optimization solutions that improve the performance of contact centers and advance the customer experience," says Williams. "With the support of Dura, I look forward to leading the initiative to accelerate growth and build on DVSAnalytics' long tradition of providing exceptional products and support to customers and partners."
Based in Scottsdale, Arizona, DVSAnalytics, Inc. will move its headquarters to San Antonio, while all employees will remain in their current locations.
Posted by Veronica Silva Cusi, news correspondent
About Dura Software:
Dura Software is an expert in acquiring, owning and operating
dvsAnalytics is a leading provider of recording and analytics solutions that deliver business intelligence and improve workforce performance. Its technology suite, Encore!22, incorporates call and screen recording, quality management, reporting and analytics in a unified solution designed to provide organizations with a 360 degree view of the customer experience. For over 25 years, organizations such as communication services, financial services, healthcare and hospitality, have relied on dvsAnalytics 19 solutions to gain a competitive advantage and achieve greater efficiency.
Published: Friday, May 28, 2021
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