Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Durham Region Launches Smart Home Voice App in Canada


Whitby, ON, Canada, Nov. 24, 2021 -- We've committed to improving the customer experience. We've highlighted our desire to make information more accessible. Now, we're making it even easier to find details about Regional programs and services—just ask Google or Alexa.

In partnership with Qwhery, Durham Region is officially the first regional municipality in Canada to bring Regional services to smart home devices—thanks to the myDurham 311 Smart Home Device Voice App. It's a tool designed to help customers access information, and frequently asked questions, through smart home devices.

Now it's easy to find out about elected officials, Regional facilities, waste pick up, the nearest bus stop, and even when to expect the next Durham Region Transit bus. Interested in finding out more? After downloading the myDurham 311 Smart Home Device Voice App, just say, "Hey Google, talk to myDurham 311," or "Alexa, open myDurham 311."

....NOTE - content continues below this message


We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



The app is available through Google or Amazon Alexa Marketplace; or for those who do not have access to Google Assistant, the app can be downloaded from the mobile device's app store.

The myDurham311 Voice App showcases how Durham Region is focused on improving the customer experience through an omnichannel approach. It's a co-ordinated system that will help ensure Regional services are accessible via a variety of methods, including in-person, web, emails, phone calls, social media, and more.

"Durham Region is a forward-thinking organization; focused on innovation and modernization. This app is the first step in our transformation towards a customer-centric approach. Because true customer engagement begins by offering access to services at a time that works for the individual, rather than the corporation."

Elaine Baxter-Trahair, Chief Administrative Officer, Durham Region

"The Region of Durham is a smart municipality. As part of our omnichannel strategy, we are delivering municipal services through smart home devices. We are proud to be one of the first municipalities to be introducing this technology, as it will give our residents an additional communication platform that they can use at any time of the day. The project is currently being piloted, and more services will be added over time. This is the just the beginning, and a great example of how we're enhancing our service delivery platforms."

Kalyan Chakravarthy, Chief Information Officer, Durham Region


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Friday, November 26, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Certification


Contact center quality assurance training and certification

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =