News : dus Commitment to Serving UAE Customers Lauded with Two Awards
Dubai, UAE, Dec 27, 2015 -- "At du our customers come first – we have always made the extra effort to actively listen to them and tailor our products and services to meet their needs. This is the reason we give them so many customer service touch points and also why we are constantly upgrading our call centre offerings to ensure that we provide the best services possible" said Ismail Mohammed Senior Vice President Customer Operations du on winning the award.
du was recognised for its call centre’s unwavering commitment to its customers with two awards for its best in class call centre and technology at an awards ceremony held at The Address Dubai Mall recently. Rashid Qayed Director Consumer Contact Centre Operations at du collected the award for Best In Class Call Centre 26-100 Seats while Jassim Juma du’s Senior Director of Service Excellence and Support received the Best Use of Call Centre Technology award on behalf of du.
du’s Fujairah Call Centre which is 100% run by Emiratis 95% of whom are Emirati Women was nominated under the category of Best In Class Call Center 26-100 Seats and its win is testament to its dedication to excellence in achieving trademark Call Center KPIs such as High Customer Satisfaction rate Grade of Service Quality of Service Wait Time and the like. In the Best Use of Call Center Technology category du showcased its interactive voice response (IVR) revamp for improving the overall customer experience and enhancing technological use within our Call Centers. du demonstrated the ways in which it optimised its IVR based on the best and most innovative industry practices related to Call Center IVR.
du’s Call Centre services were also recognised during UAE Innovation week at the 4th UAE Ideas Conference and Awards for Innovation in Promoting Encouraging and Empowerment of UAE Citizens. The primary theme behind the award submission was based on du’s 100% Emirati run Fujairah Contact Center where more than 95% of the staff are Emarati Females serving Emirati customers in a most efficient and effective way.
"We are very pleased to have received recognition for our customer service offerings." added Mohammed.
Posted by Veronica Silva Cusi, news correspondent
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du, the integrated telecom service provider in the UAE, launched mobile telecommunication services in February 2007 across the UAE, in addition to internet and pay TV services that du provides in some of the free zones of Dubai. Call Select, du's nationwide fixed line services for voice telephony, was launched in July 2007. By the end of 3rd quarter of 2011, over 4,937,900people in the UAE had chosen to become du mobile customers.
Published: Tuesday, December 29, 2015