Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : du’s Emirati Call Centre Staff Complete Training Programme
Dubai, UAE, May 19, 2015 -- du awarded 74 of its UAE National employees, working at the Fujairah Call Centre, certificates from the British Institute of Leadership and Management, for completing an intensive training course, at a graduation event, attended by His Excellency Mohammed Khalifa Al Zeyoudi, Director of the Fujairah Human Resources Department, and Ibrahim Nassir, Chief Human Capital and Administration Officer at du.
Four groups of du’s Fujairah Call Centre employees attended the training programme and 100% completed it successfully. Following the training, du employee knowledge levels had increased by 75% and the staff reported a 98% satisfaction score in the training they had received.
His Excellency Mohammed Khalifa Al Zayoudi said: "du plays a significant role in its efforts towards Emiratisation, its commitment is reinforced in its ability to provide job opportunities for women, especially working mothers, in addition to its high-percentage of Emirati workforce. du’s unwavering support of the Emirate’s Nationalisation efforts is evident in its continued investment in employees in the Emirate."
"We are very proud of the staff in our 100% Emirati call center. As an Emirati company, we are committed to helping shape the next generation of ICT leaders in the country by providing them the tools and the opportunity to shape the business. Through certifications and professional training, we aim to improve the skill sets of our Emirati staff, while increasing employee engagement," said Ibrahim Nassir.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
More Editorial From Du
du, the integrated telecom service provider in the UAE, launched mobile telecommunication services in February 2007 across the UAE, in addition to internet and pay TV services that du provides in some of the free zones of Dubai. Call Select, du's nationwide fixed line services for voice telephony, was launched in July 2007. By the end of 3rd quarter of 2011, over 4,937,900people in the UAE had chosen to become du mobile customers.
Published: Friday, May 22, 2015