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News : Dutch Gambling Regulator Extends Gambling Helpline Concession

#contactcenterworld

Amsterdam, The Netherlands, Apr 11, 2024 - The Dutch gambling regulator Kansspelautoriteit (KSA), has extended Human Assistance Network for Daily Support’s (HANDS) concession to operate the Netherlands gambling helpline, Loket Kansspel. HANDS has run the 24-hour service for several years.

The KSA said HANDS’ record gave it "sufficient reason to extend the current contract and continue to invest together in even better information provision on the website, even more effective interventions and even more visibility and brand awareness among the target group".

The regulator said the helpline registered 6,600 contacts from players, friends and family members via phone or chat messaging in 2023. The service provides help related to problematic gambling behaviour.

The KSA’s latest monitoring report on the Dutch online gambling market shows that the number of active accounts on the regulated market surpassed 1 million for the first time, however the pace of growth has slowed.

Dutch online gross gaming revenue (GGR) for 2023 reached €1.39bn, a rise of 28 per cent year-on-year. However, the last half of the year saw an increase of just 1 per cent compared to the first. The number of active accounts reached 1.1 million, up 13 per cent from 970,000.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://focusgn.com


Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Friday, April 12, 2024

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2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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