Login to Network
#contactcenterworld, @AutoriteitCM
Amsterdam, Netherlands, Feb 19, 2020 -- Dutch regulator ACM has, with a number of telecom providers, withdrawn 100 telephone numbers that were used for fake help desks. Criminals advertised on the internet with a number of a so-called help desk or called people via that number and offered help with computer problems. People who were in contact with these fake help desks often fell victim to scams.
During the scams, English-speaking criminals would call people at home and tell them that their computers were infected, offering their help. They also advertised on the internet with telephone numbers for help with problems with, for example, Outlook, McAfee or Microsoft. The telephone numbers had a Dutch area code. In fact, people who called the numbers ended up with a call centre abroad. Employees of the call centre pretended to help with computer problems but really made callers install programmes that made it possible to remotely log into their computer. If successful, money was then withdrawn from their bank account.
While the ACM has no authority over foreign numbers, it cooperated with the Public Prosecution Service, the police and telecom providers, among others.
Call on consumers to be vigilant
Companies such as McAfee and Microsoft never call people at home to offer help with computer problems. The ACM is advising people to be alert when a help desk recommends installing software to correct a so-called error. Even if there is contact via a Dutch telephone number, criminals can be behind it.
The fake helpdesks are still making new victims. The ACM is asking affected people to report the fraud to the police.
#contactcenterworld, @AutoriteitCM
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com
About ACM:
The Netherlands Authority for Consumers and Markets (ACM) ensures fair competition between businesses, and protects consumer interests.
Published: Thursday, February 20, 2020
| 8.) |  PCS GD Call recording solution fully integrate to all main pbx solutions. PH: +55 11 3075-2933   |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall