News : DVLA Phone Lines Jammed by Industrial Action Over Pay Dispute
Swansea, UK, August 28, 2015 -- The DVLA has warned that customers may experience longer waiting times as staff at its Swansea call centre walk out over a pay dispute.
The strike will last until Sunday – with 650 Public and Commercial Services (PCS) union members taking action.
In a statement, the DVLA said: "It’s possible that DVLA’s Contact Centre may offer a reduced service and you may experience longer waiting times when contacting us by phone or social media."
PCS said the dispute has been trigged by the DVLA’s decision not to pay an allowance for Saturday working to contact-centre staff recruited since the start of 2015, and a 50% cut for staff who do receive it from 1 September.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Proximity To Customers
More Editorial From DVLA
The Driver and Vehicle Licensing Agency is the organisation of the UK government responsible for maintaining a database of drivers in Great Britain and a database of vehicles for the entire United Kingdom. Its counterpart for drivers in Northern Ireland is the Driver and Vehicle Agency (DVA). The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells personalised registrations.
About Public and Commercial Services:
The Public and Commercial Services Union (PCS) is the sixth largest trade union in the United Kingdom. Most of its members work in UK government departments and other public bodies although some work for private companies.
Published: Monday, August 31, 2015