News : DVLA Phone Lines Jammed by Industrial Action Over Pay Dispute
Swansea, UK, August 28, 2015 -- The DVLA has warned that customers may experience longer waiting times as staff at its Swansea call centre walk out over a pay dispute.
The strike will last until Sunday – with 650 Public and Commercial Services (PCS) union members taking action.
In a statement, the DVLA said: "It’s possible that DVLA’s Contact Centre may offer a reduced service and you may experience longer waiting times when contacting us by phone or social media."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
PCS said the dispute has been trigged by the DVLA’s decision not to pay an allowance for Saturday working to contact-centre staff recruited since the start of 2015, and a 50% cut for staff who do receive it from 1 September.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Telephone Numbers
More Editorial From DVLA
The Driver and Vehicle Licensing Agency is the organisation of the UK government responsible for maintaining a database of drivers in Great Britain and a database of vehicles for the entire United Kingdom. Its counterpart for drivers in Northern Ireland is the Driver and Vehicle Agency (DVA). The agency issues driving licences, organises collection of vehicle excise duty (also known as road tax and road fund licence) and sells personalised registrations.
About Public and Commercial Services:
The Public and Commercial Services Union (PCS) is the sixth largest trade union in the United Kingdom. Most of its members work in UK government departments and other public bodies although some work for private companies.
Published: Monday, August 31, 2015
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...