Scottsdale, AZ, USA, Jan. 16, 2020 - DVSAnalytics is pleased to announce it is expanding its regional sales and account management team to support the market growth of its partners. Art Herold has joined DVS as Regional Sales Manager for the Southeastern United States and Latin America.
"DVSAnalytics Workforce Optimization solutions easily integrate with all major communication platforms, enhancing the value to our Partners," said Herold. "Furthermore, the Company's emphasis on providing practical solutions that simplify contact center managements' daily workload allows us to help our Partners delight their customers."
Formerly Regional Sales Manager at XMedius, a provider of unified communications software, Art Herold's new role is aimed at growing our Partners' workforce optimization solution sales.
"We're excited to have Art joining our DVS team. DVSAnalytics is uniquely positioned to meet the rapidly changing needs of the contact center market," said Kathleen Kelly, Vice President of Sales, DVSAnalytics. "Expanding our regional management coverage ensures our continued ability to provide an optimal customer experience for both our partners and customers."
Posted by Veronica Silva Cusi, news correspondent
dvsAnalytics is a leading provider of recording and analytics solutions that deliver business intelligence and improve workforce performance. Its technology suite, Encore!22, incorporates call and screen recording, quality management, reporting and analytics in a unified solution designed to provide organizations with a 360 degree view of the customer experience. For over 25 years, organizations such as communication services, financial services, healthcare and hospitality, have relied on dvsAnalytics 19 solutions to gain a competitive advantage and achieve greater efficiency.
Published: Friday, January 17, 2020