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News : DVSAnalytics Announces a Salesforce Integration for Contact Centers

#contactcenterworld, @dvsanalytics, @salesforce

Scottsdale, AZ, USA, June 17, 2019 -- Meeting the needs of the most demanding organizations for enhanced contact center performance, DVSAnalytics is pleased to announce a Salesforce integration for Encore(R) Workforce Optimization.

In business for over 35 years, DVSAnalytics delivers workforce optimization and quality management solutions engineered to improve contact center operations and enhance the customer experience. 

Encore's new Salesforce integration links customer interaction recordings to your Salesforce metadata: user, account, contact, opportunity, or case. Locate recordings in the workforce optimization solution with the same metadata used in Salesforce, or locate and review interaction recordings within Salesforce.

"By associating a recording with your existing Salesforce data, finding an interaction recording and reviewing it becomes effortless," said Rita Dearing, President and Chief Technology Officer, DVSAnalytics. "You can securely review customer recordings without leaving Salesforce."

The latest Encore integration with Salesforce enhances the ability to share data that helps contact centers locate critical calls. Important customer interactions are automatically identified and collected into playlists for review. To expedite access to customer recordings, users can play them directly from within Salesforce.

#contactcenterworld, @dvsanalytics, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About dvsAnalytics:
Company LogodvsAnalytics is a leading provider of recording and analytics solutions that deliver business intelligence and improve workforce performance. Its technology suite, Encore!22, incorporates call and screen recording, quality management, reporting and analytics in a unified solution designed to provide organizations with a 360 degree view of the customer experience. For over 25 years, organizations such as communication services, financial services, healthcare and hospitality, have relied on dvsAnalytics 19 solutions to gain a competitive advantage and achieve greater efficiency.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - The 3 L’s

Read today's tip or listen to it on podcast.

Published: Tuesday, June 18, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

ABOUT US IN 60 seconds!

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