News : DVSAnalytics Delivers RingCentral Integration
Scottsdale, AZ, USA, Feb. 26, 2019 -- DVSAnalytics, a provider of employee engagement and analytics software for contact centers, announced a new integration for Encore(R) – an intelligent, fully integrated workforce optimization and management suite – with RingCentral's Unified Communications as a Service (UCaaS). The Encore platform offers enterprise-rich features that enable businesses of any size to manage their dynamic workforce and contact center environments.
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Encore is available to RingCentral customers in a Software as a Service (SaaS) model.
"We work hard to ensure our Encore solution can be easily integrated into the leading contact center communications platforms, premise or cloud," stated Rita Dearing, president and chief technology officer, DVSAnalytics. "We are committed to providing the best technology to boost contact center performance for our partners, dealers and customers, no matter the size of the business or the UC platform they use."
Posted by Veronica Silva Cusi, news correspondent
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dvsAnalytics is a leading provider of recording and analytics solutions that deliver business intelligence and improve workforce performance. Its technology suite, Encore!22, incorporates call and screen recording, quality management, reporting and analytics in a unified solution designed to provide organizations with a 360 degree view of the customer experience. For over 25 years, organizations such as communication services, financial services, healthcare and hospitality, have relied on dvsAnalytics 19 solutions to gain a competitive advantage and achieve greater efficiency.
About RingCentral UK Ltd:
RingCentral UK Ltd. is a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premise communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of legacy hardware-based PBX systems. RingCentral, Inc. is headquartered in Belmont, Calif.
Published: Wednesday, February 27, 2019
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