Scottsdale, AZ, USA, Feb. 26, 2019 -- DVSAnalytics, a provider of employee engagement and analytics software for contact centers, announced a new integration for Encore(R) – an intelligent, fully integrated workforce optimization and management suite – with RingCentral's Unified Communications as a Service (UCaaS). The Encore platform offers enterprise-rich features that enable businesses of any size to manage their dynamic workforce and contact center environments.
Encore is available to RingCentral customers in a Software as a Service (SaaS) model.
"We work hard to ensure our Encore solution can be easily integrated into the leading contact center communications platforms, premise or cloud," stated Rita Dearing, president and chief technology officer, DVSAnalytics. "We are committed to providing the best technology to boost contact center performance for our partners, dealers and customers, no matter the size of the business or the UC platform they use."
Posted by Veronica Silva Cusi, news correspondent
dvsAnalytics is a leading provider of recording and analytics solutions that deliver business intelligence and improve workforce performance. Its technology suite, Encore!22, incorporates call and screen recording, quality management, reporting and analytics in a unified solution designed to provide organizations with a 360 degree view of the customer experience. For over 25 years, organizations such as communication services, financial services, healthcare and hospitality, have relied on dvsAnalytics 19 solutions to gain a competitive advantage and achieve greater efficiency.
About RingCentral UK Ltd:
RingCentral Engage is an all in one tool that empowers you to receive, process, and respond to messages from all digital channels (social networks, live-chat, mobile, emails, communities, Chatbots, Whatsapp, Apple Business Chat … and to monitor results and customer satisfaction in real time. We have clients in 64 different countries: Orange, AXA, Ooredoo, Zain, Telenor, BNP Paribas, Bouygues Telecom, Total, Deutsche Bahn, Total, Allianz, Canal+, Crédit Agricole, Engie, PMU, Direct Energie, McDonalds, Carrefour, Banglalink, Iflix, Veon, Wataniya, Sephora , Videotron, BMW, Land Rover, Renault, Unicredit, Tigo (Milicom) ... Global partners: Orange Business Services, Capgemini, Arvato, Teleperformance, Comdata, Webhelp, Acticall/Sitel
Published: Wednesday, February 27, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.