News : dvsAnalytics is Added to EarthBend Call Recording Portfolio
Sioux Falls, SD, Jan 20, 2014 -- EarthBend announces that it has added dvsAnalytics’ workforce optimization software to its call recording portfolio. EarthBend is excited to offer its customers an all in one solution for their call recording, coaching, analytics, and workforce management needs. dvsAnalytics’ Encore is a software suite that enables businesses to remain compliant, improve performance, and optimize its workforce.
"The Encore solution fits well within EarthBend’s Call Recording product vertical. Their leadership in workforce optimization, compliance, and enterprise call recording will provide EarthBend partners with a competitive edge," said Ryan Donovan, EarthBend’s GM and VP of Sales and Service.
"EarthBend is an ideal partner for dvsAnalytics," stated Kathleen Kelly, dvsAnalytics CEO. "The products and services, provided by EarthBend, complement dvsAnalytics’ Encore suite, enhancing the overall value delivered to partners and customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
dvsAnalytics is a leading provider of recording and analytics solutions that deliver business intelligence and improve workforce performance. Its technology suite, Encore!22, incorporates call and screen recording, quality management, reporting and analytics in a unified solution designed to provide organizations with a 360 degree view of the customer experience. For over 25 years, organizations such as communication services, financial services, healthcare and hospitality, have relied on dvsAnalytics 19 solutions to gain a competitive advantage and achieve greater efficiency.
EarthBend is a technology solution provider that offers its clients access to innovative and emerging approaches to solving today’s complex information technology and professional resource needs.
Published: Tuesday, January 21, 2014