News : DXI Announces EasyCallBack Extension
DXI, a provider in cloud contact centre solutions has launched a new queue management service. EasyCallBack™ offers callers waiting in a queue the option to request a call back that maintains their place but they no longer need to spend time on the phone waiting. EasyCallBack automatically calls the customer back on their calling line identify (CLI) number, or on an alternative number that they entered via their keypad.
Cathy McAuley, Head of Marketing at DXI commented; "EasyCallBack has been developed in direct response to our customers. This new feature enables contact centres and customer facing departments to manage call volumes during busy periods. It means that callers do not get frustrated because they are hanging on the phone, and contact centre agents are no longer bombarded with irritated customers, annoyed that they have been holding for so long.
Today's Tip of the Day - Speech Recognition
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, March 18, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...