News : DXI Announces EasyCallBack Extension
New queue management feature provides better service to callers and reduces stress for contact centre staff
DXI, a provider in cloud contact centre solutions has launched a new queue management service. EasyCallBack™ offers callers waiting in a queue the option to request a call back that maintains their place but they no longer need to spend time on the phone waiting. EasyCallBack automatically calls the customer back on their calling line identify (CLI) number, or on an alternative number that they entered via their keypad.
Cathy McAuley, Head of Marketing at DXI commented; "EasyCallBack has been developed in direct response to our customers. This new feature enables contact centres and customer facing departments to manage call volumes during busy periods. It means that callers do not get frustrated because they are hanging on the phone, and contact centre agents are no longer bombarded with irritated customers, annoyed that they have been holding for so long.
Today's Tip of the Day - Agents Are Still Important!
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, March 18, 2015