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News : DYXnet Group Attains “Caring Company” Status for 3 consecutive years

#contactcenterworld, @dyxnetgroup

Hong Kong, MAY 20, 2019 -- DYXnet Group were energised when Caring Company Award honours were conferred on Greater China’s carrier-neutral network service provider for the third year running.

HR and Administration Manager Christie Pang accepted the Caring Company Award 2018/19 on behalf of DYXnet during a Caring Company Partnership Expo.

This is an official endorsement of DYXnet’s approach to providing staff with wholesome working conditions and meaningful benefits, while demonstrating sound corporate citizenship in the community.

The Caring Company Scheme was launched by the Hong Kong Council of Social Service in 2002 to help create a more inclusive and cohesive society.

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DYXnet Group CEO Wing-Dar Ker said: "We are honoured to receive the Caring Company Award for the third consecutive year. I believe corporate social responsibility is about improving working conditions for employees and bearing responsibility for social development."

Staff at DYXnet’s Hong Kong office enjoy a healthy working environment featuring ample daylight and 120-degree workstations, as well as comprehensive benefits and leisure opportunities. For example, a social club enables colleagues to get together for events such as family days and movie nights, while a "Happy Friday" scheme organises themed social gatherings such as Halloween and cocktail parties each month.

As well as providing staff with life and health insurance benefits, the Group has established a five-day week alongside a compassionate and paternity leave scheme, plus a concession by which employees can leave work early on the eve of major festivals.

The sum total of all these efforts is an ecosystem in which staff members are encouraged to achieve a healthy work-life balance, while developing their careers. In fact, DYXnet Group is about to launch an awards scheme that rewards employees who demonstrate loyalty and work in a way that champions the company’s cohesive, caring and productive culture.

The Group has also earned a glowing track record for serving the wider community through charitable activities. A prime example is the "Family + Fish Charity Cup" dragon boat race, which DYXnet has supported as title sponsor for five years.

The underlying aim of the event is to raise funds for low-income families and the elderly, and the Group is fielding a 20-strong dragon boat team to compete with other companies as part of the world-famous Tuen Ng Festival.

DYXnet has also taken on title sponsorship of the HOPE worldwide Great Santa Night Run to raise funds for underprivileged children, and sponsored the Compassion Revival’s "Leapers" walkathon to the financial benefit of the Children Sponsorship Program. Both events involved many members of staff rising to the physical challenge, so they could help generate funds for these worthy causes.

Wing-Dar Ker said: "Corporate social responsibility (CSR) has always been a key aspect of our core values. In fact, our CSR efforts boost morale among staff, which is an important aspect of building our brand as an employer-of-choice. Other dimensions to this include the quality of our working environment and organisational management, as well as training, salary and benefits."

He added: "I have formulated three priorities this year, which focus on people, profit and product. We will continue to behave as a people-orientated and agile organization, drive revenue and profit, and maintain product and technical leadership. We will strive to do even better to make this company the envy of our industry."

#contactcenterworld, @dyxnetgroup

Posted by Veronica Silva Cusi, news correspondent
Source: DYXnet


About DYXnet Group:
Company LogoEstablished in 1999, DYXnet is a leading ICT service provider offering global networking (including MPLS VPN service portfolios), internet access, data centre, unified communication, network security and contact centre outsourcing solutions with provisioning capability in many cities in Greater China and the wider Asia Pacific region. The company provides innovative, professional and reliable services to help corporations in the Greater China region to enhance their productivity and profitability by taking advantage of top-quality IP networking services and solutions.
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Thursday, May 23, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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